Denver

Potterhead, serial-reader, and cinephile, addicted to eating cold oranges. When I am not busy loving my cats Thelma and Louise, I am writing. I also enjoy music, and occasional recluses.

Denver

The art of driving ROI from customer engagement

The art of driving ROI from customer engagement

How can you make the most of all the customers you gain from your website traffic? The answer lies i...
How to align your company to a customer-first approach

How to align your company to a customer-first appr...

You may have a compelling product offering, enough cash flow to sustain your business through any sh...
Why SaaS tools are important for end-to-end customer engagement

Why SaaS tools are important for end-to-end custom...

You know it’s important, and you know you need it. But if you’ve tried your hand at increasing c...
How do you build a mobile-first customer experience?

How do you build a mobile-first customer experienc...

When you’re building your website, there are so many things to consider. Is it user-friendly? Is t...
What impact does customer experience have on your company’s bottom line?

What impact does customer experience have on your ...

Modern businesses are focusing on customer experience more than ever before. With online services an...
How to track customer engagement metrics

How to track customer engagement metrics

You’ve heard it time and time again. Increase traffic, see more customer engagement. But what happ...
How to measure returns on your investments in customer experience

How to measure returns on your investments in cust...

According to research by consulting firm Temkin Group, 68% of large companies cite “competing prio...
Apologizing is an art form – how to placate angry customers?

Apologizing is an art form – how to placate ...

Your customer service representatives have to deal with rude or angry customers at some point. Unfor...