About the author

Denver

Potterhead, serial-reader, and cinephile, addicted to eating cold oranges. When I am not busy loving my cats Thelma and Louise, I am writing. I also enjoy music, and occasional recluses.
How do you build a mobile-first customer experience?
about 4 days ago

How do you build a mobile-first customer experienc...

What impact does customer experience have on your company’s bottom line?
about 2 weeks ago

What impact does customer experience have on your ...

How to track customer engagement metrics
about 2 weeks ago

How to track customer engagement metrics

How to measure returns on your investments in customer experience
about 3 weeks ago

How to measure returns on your investments in cust...

Apologizing is an art form – how to placate angry customers?
about 3 weeks ago

Apologizing is an art form – how to placate ...

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