Potterhead, serial-reader, and cinephile, addicted to eating cold oranges. When I am not busy loving my cats Thelma and Louise, I am writing. I also enjoy music, and occasional recluses.
Denver on June 21, 2019. 7min read
The art of driving ROI from customer engagement
How can you make the most of all the customers you gain from your website traffic? The answer lies i...
Denver on June 20, 2019. 7min read
How to align your company to a customer-first appr...
You may have a compelling product offering, enough cash flow to sustain your business through any sh...
Denver on June 17, 2019. 7min read
Why SaaS tools are important for end-to-end custom...
You know it’s important, and you know you need it. But if you’ve tried your hand at increasing c...
Denver on June 11, 2019. 8min read
How do you build a mobile-first customer experienc...
When you’re building your website, there are so many things to consider. Is it user-friendly? Is t...
Denver on June 3, 2019. 3min read
What impact does customer experience have on your ...
Modern businesses are focusing on customer experience more than ever before. With online services an...
Denver on May 31, 2019. 7min read
How to track customer engagement metrics
You’ve heard it time and time again. Increase traffic, see more customer engagement. But what happ...
Denver on May 28, 2019. 7min read
How to measure returns on your investments in cust...
According to research by consulting firm Temkin Group, 68% of large companies cite “competing prio...
Denver on May 27, 2019. 4min read
Apologizing is an art form – how to placate ...
Your customer service representatives have to deal with rude or angry customers at some point. Unfor...
