About the author

Denver

Potterhead, serial-reader, and cinephile, addicted to eating cold oranges. When I am not busy loving my cats Thelma and Louise, I am writing. I also enjoy music, and occasional recluses.
The art of driving ROI from customer engagement
about 11 months ago

The art of driving ROI from customer engagement

How to align your company to a customer-first approach
about 11 months ago

How to align your company to a customer-first appr...

Why SaaS tools are important for end-to-end customer engagement
about 11 months ago

Why SaaS tools are important for end-to-end custom...

How do you build a mobile-first customer experience?
about 12 months ago

How do you build a mobile-first customer experienc...

What impact does customer experience have on your company’s bottom line?
about 12 months ago

What impact does customer experience have on your ...

How to track customer engagement metrics
about 12 months ago

How to track customer engagement metrics

How to measure returns on your investments in customer experience
about 12 months ago

How to measure returns on your investments in cust...

Apologizing is an art form – how to placate angry customers?
about 12 months ago

Apologizing is an art form – how to placate ...

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