Editorial UK

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Editorial UK

How to get leaders to understand the culture and attitude behind ITSM & DevOps? 

How to get leaders to understand the culture and a...

Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...
Automation in Customer Service: Finding the best balance between humans & technology

Automation in Customer Service: Finding the best b...

There is a push to automate everything, but is this the best way forward? The financial case for aut...
Fix the Rift: How to Achieve Better Alignment Between Sales and Marketing Teams

Fix the Rift: How to Achieve Better Alignment Betw...

Sales and marketing share the same goal of driving business growth, so why do they continuously fail...
The Importance of CIOs on The Success of a CX Project

The Importance of CIOs on The Success of a CX Proj...

The connection between customer experience and IT solutions is growing by the day. The huge demand f...
4 ways to master self-service for customers

4 ways to master self-service for customers

The goal of any self-service for your customers is to find better, more efficient ways to resolve th...
7 gaps that need addressing to improve your omnichannel offering

7 gaps that need addressing to improve your omnich...

Organisations have been talking about omnichannel for years. The accelerated digital transformation ...
How being proactive can deliver better customer experiences

How being proactive can deliver better customer ex...

People are happier if they are in control. That‘s why customers expect to be kept informed whe...
Digital trust: the importance of building trust online

Digital trust: the importance of building trust on...

When you are looking at your digital transformation programme one of the core foundations should be ...
Digital Transformation Challenges in the Public Sector from 2021 

Digital Transformation Challenges in the Public Se...

Over the past decade, all public services have faced digital transformation challenges and developed...
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