Editorial UK on June 30, 2021. 4 min read How to get leaders to understand the culture and a... Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...
Editorial UK on June 30, 2021. 4 min read Automation in Customer Service: Finding the best b... There is a push to automate everything, but is this the best way forward? The financial case for aut...
Editorial UK on June 2, 2021. 4 min read Fix the Rift: How to Achieve Better Alignment Betw... Sales and marketing share the same goal of driving business growth, so why do they continuously fail...
Editorial UK on June 2, 2021. 4 min read The Importance of CIOs on The Success of a CX Proj... The connection between customer experience and IT solutions is growing by the day. The huge demand f...
Editorial UK on June 1, 2021. 4 min read 4 ways to master self-service for customers The goal of any self-service for your customers is to find better, more efficient ways to resolve th...
Editorial UK on May 25, 2021. 3 min read 7 gaps that need addressing to improve your omnich... Organisations have been talking about omnichannel for years. The accelerated digital transformation ...
Editorial UK on May 11, 2021. 3 min read How being proactive can deliver better customer ex... People are happier if they are in control. That‘s why customers expect to be kept informed whe...
Editorial UK on May 10, 2021. 3 min read Digital trust: the importance of building trust on... When you are looking at your digital transformation programme one of the core foundations should be ...
Editorial UK on April 23, 2021. 9 min read Digital Transformation Challenges in the Public Se... Over the past decade, all public services have faced digital transformation challenges and developed...
