Jos Creese is an independent digital consultant, researcher and analyst. He is a Strategic Adviser for Advice Cloud, helping organisations position their products and services to be of greatest value for the public sector. Since founding his own company in 2015, after 30 years as a public sector CIO, he has helped nearly 200 public and private organisations on their digital journey as a business consultant, mentor and coach. He is also a recognised writer and presenter on digital transformation, with numerous publications covering a variety of topics.
Jos Creese on February 18, 2021. 6min read
Customer service automation in the Public Sector
Customer service automation technology is commonplace in every sector, from artificial intelligence ...
Jos Creese on October 5, 2020. 5min read
Rethinking Council Customer Service
Local authorities are redefining customer services from being ‘service-led’ to being ‘customer...