Editorial UK on June 30, 2021. 4 min read Automation in Customer Service: Finding the best b... There is a push to automate everything, but is this the best way forward? The financial case for aut...
Editorial UK on May 25, 2021. 3 min read 7 gaps that need addressing to improve your omnich... Organisations have been talking about omnichannel for years. The accelerated digital transformation ...
Editorial UK on May 11, 2021. 3 min read How being proactive can deliver better customer ex... People are happier if they are in control. That‘s why customers expect to be kept informed whe...
Team Freshworks on April 14, 2021. 2 min read You can now get Freshworks products in AWS Marketp... Powered by AWS Marketplace’s proven performance and portfolio of cloud services, our customers can...
Editorial UK on April 2, 2021. 8 min read The Importance of Customer Service in the Travel I... The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Editorial UK on April 2, 2021. 6 min read How Can Using AI in Customer Service Help Your Bra... AI (Artificial Intelligence) in customer service is making a fundamental difference to businesses. I...
Editorial UK on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
simon johnson on March 4, 2021. 3 min read Building a successful business case for customer e... Too many customer experience initiatives don’t even get their business case approved. Why is that?...
Jos Creese on February 18, 2021. 6 min read Customer service automation in the Public Sector Customer service automation technology is commonplace in every sector, from artificial intelligence ...
