Customer Engagement

How Technology Partnerships can drive customer delight

How Technology Partnerships can drive customer del...

In a tech-enabled experience economy where businesses are vying to deliver personalized customer exp...
CX 2022 predictions: tech that brands will likely leverage for better customer experience

CX 2022 predictions: tech that brands will likely ...

The year ahead will see more and more brands leverage certain technology tools for deepening custome...
How Freshworks customers are transforming their business with the art of easy

How Freshworks customers are transforming their bu...

Find out how the Freshworks formula of 'delight made easy' has transformed customer businesses in mo...
How Freshworks helped NITI Aayog build the COvAID donation portal for fast and easy global aid

How Freshworks helped NITI Aayog build the COvAID ...

Fighting a battle against time, Freshworks was selected by NITI Aayog, the Government of India’s p...
Automation in Customer Service: Finding the best balance between humans & technology

Automation in Customer Service: Finding the best b...

There is a push to automate everything, but is this the best way forward? The financial case for aut...
7 gaps that need addressing to improve your omnichannel offering

7 gaps that need addressing to improve your omnich...

Organisations have been talking about omnichannel for years. The accelerated digital transformation ...
How being proactive can deliver better customer experiences

How being proactive can deliver better customer ex...

People are happier if they are in control. That‘s why customers expect to be kept informed whe...
You can now get Freshworks products in AWS Marketplace

You can now get Freshworks products in AWS Marketp...

Powered by AWS Marketplace’s proven performance and portfolio of cloud services, our customers can...
The Importance of Customer Service in the Travel Industries post-COVID-19

The Importance of Customer Service in the Travel I...

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Load More