Customer Engagement

KisanHub and the making of India’s digital farmer

KisanHub and the making of India’s digital farme...

Farmville in the real world is a traditional farmer using an app to manage their crops as companies ...
Freshworks-PagerDuty integration brings peace of mind to the IT industry

Freshworks-PagerDuty integration brings peace of m...

Freshservice’s  PagerDuty integration ensures that every customer support ticket is attended to a...
Let’s CHAT about what makes Freshworks who we are

Let’s CHAT about what makes Freshworks who we ar...

A helpdesk software born in the cloud nearly a decade back is now a multi-product customer engagemen...
The essence of corporate culture and why it means so much

The essence of corporate culture and why it means ...

There's a huge body of literature on why culture matters for organizations. Let's dig into some inte...
How Freddy Self-service is helping businesses sail through customer demand spikes during the pandemic

How Freddy Self-service is helping businesses sail...

Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
StepOne: How a hurriedly rallied volunteers group is scoring a giant leap for telemedicine in India

StepOne: How a hurriedly rallied volunteers group ...

Project StepOne, which is at the frontlines in India's battle against Covid-19, could well shine a p...
Future-proof your customer support with a good dose of E&T

Future-proof your customer support with a good dos...

[The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Customer Empathy may be a thing of the future

Customer Empathy may be a thing of the future

The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
Will AI help companies deliver better CX in a multi-experience future?

Will AI help companies deliver better CX in a mult...

Customer experience (CX) may mean different things to different companies but it means only one thin...
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