Customer Engagement

Automation in Customer Service: Finding the best balance between humans & technology

Automation in Customer Service: Finding the best b...

There is a push to automate everything, but is this the best way forward? The financial case for aut...
7 gaps that need addressing to improve your omnichannel offering

7 gaps that need addressing to improve your omnich...

Organisations have been talking about omnichannel for years. The accelerated digital transformation ...
How being proactive can deliver better customer experiences

How being proactive can deliver better customer ex...

People are happier if they are in control. That‘s why customers expect to be kept informed whe...
You can now get Freshworks products in AWS Marketplace

You can now get Freshworks products in AWS Marketp...

Powered by AWS Marketplace’s proven performance and portfolio of cloud services, our customers can...
The Importance of Customer Service in the Travel Industries post-COVID-19

The Importance of Customer Service in the Travel I...

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
How Can Using AI in Customer Service Help Your Brand?

How Can Using AI in Customer Service Help Your Bra...

AI (Artificial Intelligence) in customer service is making a fundamental difference to businesses. I...
How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

How BrewDog Successfully Delivered a Customer-Cent...

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
Building a successful business case for customer experience (CX)

Building a successful business case for customer e...

Too many customer experience initiatives don’t even get their business case approved. Why is that?...
Customer service automation in the Public Sector

Customer service automation in the Public Sector

Customer service automation technology is commonplace in every sector, from artificial intelligence ...
Load More