Customer Engagement

The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

The Pivot to Chat: How Blue Nile Doubled Their Cha...

Jewelry is meant for special occasions, and often customers want to see and feel the product before ...
6 CX Trends That Will Dominate Retail in 2021

6 CX Trends That Will Dominate Retail in 2021

2020 taught us that predicting the future can be a risky business. But that’s not stopping people ...
Conversational CX: The next big thing for the Next Normal

Conversational CX: The next big thing for the Next...

The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...
How to improve customer relationships with conversational support

How to improve customer relationships with convers...

Turn soulless transactions into meaningful interactions and strengthen customer relationships with c...
Capping a decade of blitzscaling, Freshworks makes big splash in CRM and platform play

Capping a decade of blitzscaling, Freshworks makes...

The fourth edition of Freshworks’ global conference, Refresh, went virtual this year, putting into...
5 tactics top founders are using to get new customers

5 tactics top founders are using to get new custom...

Nathan Latka, best-selling author and Refresh 20 keynote speaker, offers insights on tactics that te...
How Comensura leveraged automation and analytics for its new remote model

How Comensura leveraged automation and analytics f...

With over 35,000 agencies competing in a £39 billion market, speed can be a make-or-break factor fo...
How Compulink Technologies and Freshworks helped streamline IT support for higher education at USNY

How Compulink Technologies and Freshworks helped s...

Read how a Freshworks partner helped enhance student and faculty experience for a US college.
How Parcelhub shifted gears to keep pace with changing retail trends

How Parcelhub shifted gears to keep pace with chan...

As the Covid lockdowns ushered in drastic changes in buyer behavior, this company was able to stay a...
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