Team Freshworks on April 14, 2021. 2 min read You can now get Freshworks products in AWS Marketp... Powered by AWS Marketplace’s proven performance and portfolio of cloud services, our customers can...
Editorial UK on April 2, 2021. 8 min read The Importance of Customer Service in the Travel I... The period from early 2020 has been a challenging time for all sectors, but the travel and hospitali...
Editorial UK on April 2, 2021. 6 min read Use AI in Customer Service To Transform Your Custo... We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
Editorial UK on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
simon johnson on March 4, 2021. 3 min read Building a successful business case for customer e... Too many customer experience initiatives don’t even get their business case approved. Why is that?...
Jos Creese on February 18, 2021. 6 min read Customer service automation in the Public Sector Customer service automation technology is commonplace in every sector, from artificial intelligence ...
John Kelly on February 11, 2021. 3 min read Who owns customer experience in a company? In many organisations there is an ongoing debate, and power struggle, about who should own the custo...
Adrian Swinscoe on February 10, 2021. 3 min read 4 Best Practices for Leaders To Add To Their Custo... In recent months, I’ve been talking to several senior leaders about how to design your cust...
Sampriti S. Roy on February 1, 2021. 6 min read What pop culture reveals about our desire for crea... Food—with the anticipation, delight, and happiness it brings—has pervaded our culture. No wonder...
