Abhishek Iyer about 1 day ago. 4 min read The Pivot to Chat: How Blue Nile Doubled Their Cha... Jewelry is meant for special occasions, and often customers want to see and feel the product before ...
Abhishek Iyer about 1 day ago. 4 min read 6 CX Trends That Will Dominate Retail in 2021 2020 taught us that predicting the future can be a risky business. But that’s not stopping people ...
Bharani Vaitheesvaran about 2 months ago. 5 min read Conversational CX: The next big thing for the Next... The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...
Zofia Bobrowicz Cohn about 2 months ago. 6 min read How to improve customer relationships with convers... Turn soulless transactions into meaningful interactions and strengthen customer relationships with c...
Bharani Vaitheesvaran about 3 months ago. 9 min read Capping a decade of blitzscaling, Freshworks makes... The fourth edition of Freshworks’ global conference, Refresh, went virtual this year, putting into...
Nathan Latka about 3 months ago. 4 min read 5 tactics top founders are using to get new custom... Nathan Latka, best-selling author and Refresh 20 keynote speaker, offers insights on tactics that te...
Sampriti S. Roy about 4 months ago. 3 min read How Comensura leveraged automation and analytics f... With over 35,000 agencies competing in a £39 billion market, speed can be a make-or-break factor fo...
Sheela Sakariya about 4 months ago. 2 min read How Compulink Technologies and Freshworks helped s... Read how a Freshworks partner helped enhance student and faculty experience for a US college.
Feroze Jamal about 4 months ago. 3 min read How Parcelhub shifted gears to keep pace with chan... As the Covid lockdowns ushered in drastic changes in buyer behavior, this company was able to stay a...
