Success Stories

Seasalt: Innovation and empathy win the day for this retailer

Seasalt: Innovation and empathy win the day for th...

Even as it continued its push for digital transformation and enabled WFH for employees, fashion reta...
How Freddy Self-service is helping businesses sail through customer demand spikes during the pandemic

How Freddy Self-service is helping businesses sail...

Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
StepOne: How a hurriedly rallied volunteers group is scoring a giant leap for telemedicine in India

StepOne: How a hurriedly rallied volunteers group ...

Project StepOne, which is at the frontlines in India's battle against Covid-19, could well shine a p...
How to support utf8 characters in a utf8 mysql table

How to support utf8 characters in a utf8 mysql tab...

Freshworks’ IT service management tool Freshservice enables organizations to simplify IT operation...
How to hire for customer support

How to hire for customer support

Managing people is hard and hiring people is even harder. You can’t hire someone based on just the...
Freshwave – The Freshworks way of working

Freshwave – The Freshworks way of working

Freshworks (formerly Freshdesk) was launched in 2010 by a small six-member team that built and launc...
How Freshworks is scaling inbound marketing in Europe

How Freshworks is scaling inbound marketing in Eur...

For growing SaaS startups across the world, the US is probably the first market where they find thei...
How to build an affiliate marketing program

How to build an affiliate marketing program

At Freshworks, we constantly experiment with our products and processes.  The marketing function, i...
Freshworks’ practices on tackling spam

Freshworks’ practices on tackling spam

When Freshworks was founded, we had only one product–Freshdesk, our customer support helpdesk. The...
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