Sampriti S. Roy about 3 weeks ago. 5 min read The evolution of CX from products to experiences Bolstered with automation and quick access to knowledge, the evolution of CX involves minimizing the...
Jos Creese about 3 weeks ago. 5 min read Rethinking Council Customer Service Local authorities are redefining customer services from being ‘service-led’ to being ‘customer...
Arun Pattabhiraman about 2 months ago. 6 min read The Pandemic Playbook for B2B tech marketers Now more than ever, marketers need to revisit their business strategy, build lasting relationships w...
Bharani Vaitheesvaran about 2 months ago. 9 min read The making of the product-tech backbone of a SaaS ... From guarding the mind space of developers against the harsh realities of a cash-strapped world to ...
Sanjay Gupta about 3 months ago. 3 min read The essence of corporate culture and why it means ... There's a huge body of literature on why culture matters for organizations. Let's dig into some inte...
Feroze Jamal about 5 months ago. 5 min read Digital transformation and the ‘happiness quotie... [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Sanjay Gupta about 6 months ago. 5 min read Preparing to rebound for a post-pandemic world [The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Sanjay Gupta about 7 months ago. 6 min read How Arun Pattabhiraman is perfecting the art and s... With his newly hired army of growth marketers at Freshworks, Arun Pattabhiraman is a marketer with a...
Sanjay Gupta about 8 months ago. 2 min read ‘Simple, democratically designed UX is the g... [Edit Notes: This blog is part of our series on Indian Democratic Design, a uniquely Indian approach...
