Thought Leadership

Shifting security left, one step at a time

Shifting security left, one step at a time

In the post-pandemic world where the Internet has truly become a global village, information securit...
Navigating the curious world of sales in an experience economy

Navigating the curious world of sales in an experi...

For Vinod Chandramouli (Senior Director of Sales at Freshworks), navigating the world of sales invol...
Why IT automation is key to digital transformation

Why IT automation is key to digital transformation

February 2020: remember the date because this was when the world finally agreed that the only way to...
The evolution of CX from products to experiences

The evolution of CX from products to experiences

Bolstered with automation and quick access to knowledge, the evolution of CX involves minimizing the...
Rethinking Council Customer Service

Rethinking Council Customer Service

Local authorities are redefining customer services from being ‘service-led’ to being ‘customer...
The Pandemic Playbook for B2B tech marketers

The Pandemic Playbook for B2B tech marketers

Now more than ever, marketers need to revisit their business strategy, build lasting relationships w...
The making of the product-tech backbone of a SaaS startup

The making of the product-tech backbone of a SaaS ...

From guarding the mind space of developers against the harsh realities of a cash-strapped world to ...
Digital transformation and the ‘happiness quotient’

Digital transformation and the ‘happiness quotie...

[The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Preparing to rebound for a post-pandemic world

Preparing to rebound for a post-pandemic world

[The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Load More