Trends

How Freddy Self-service is helping businesses sail through customer demand spikes during the pandemic

How Freddy Self-service is helping businesses sail...

Supr Daily and Vedantu are among the forward-thinking companies using the power of Freddy artificial...
Digital transformation and the ‘happiness quotient’

Digital transformation and the ‘happiness quotie...

[The #Rebound series focuses on various aspects of business that need to be reimagined for a post-Co...
Customer Empathy may be a thing of the future

Customer Empathy may be a thing of the future

The pandemic may be teaching salespersons a lesson they will hold on for a long time: empathize. Pos...
Will AI help companies deliver better CX in a multi-experience future?

Will AI help companies deliver better CX in a mult...

Customer experience (CX) may mean different things to different companies but it means only one thin...