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Fix the Rift: How to Achieve Better Alignment Between Sales and Marketing Teams

Fix the Rift: How to Achieve Better Alignment Betw...

Sales and marketing share the same goal of driving business growth, so why do they continuously fail...
The Importance of CIOs on The Success of a CX Project

The Importance of CIOs on The Success of a CX Proj...

The connection between customer experience and IT solutions is growing by the day. The huge demand f...
Digital Transformation Challenges in the Public Sector from 2021 

Digital Transformation Challenges in the Public Se...

Over the past decade, all public services have faced digital transformation challenges and developed...
Freshworks Shares 7 Tips to Improve Lead Management Efforts and Efficiency in CRM

Freshworks Shares 7 Tips to Improve Lead Managemen...

The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
Use AI in Customer Service To Transform Your Customer Experience in 2021

Use AI in Customer Service To Transform Your Custo...

  We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

How BrewDog Successfully Delivered a Customer-Cent...

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
A cool CLI tool to break up your Ember monolith

A cool CLI tool to break up your Ember monolith

How we built a CLI tool to automate the process of migrating existing app modules--which tend to get...
Conversational CX: The next big thing for the Next Normal

Conversational CX: The next big thing for the Next...

The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...
Freshworks-PagerDuty integration brings peace of mind to the IT industry

Freshworks-PagerDuty integration brings peace of m...

Freshservice’s  PagerDuty integration ensures that every customer support ticket is attended to a...
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