How agentic AI will enable the next industrial revolution
Agentic AI will make factories smarter and safer, leading to higher-quality products and better experiences for customers
Dan Tynan
5 min read
AI is redefining the metrics behind employee experience
AI is redefining the metrics behind employee experience
Kristin Burnham
5 min read
To build the ultimate AI-powered CX team, start here
Best-in-class teams help companies bridge the gap between savvy CX strategy and AI’s potential to improve customer experience
Howard Rabinowitz
5 min read
Pawan Satyawali: Stop talking tech specs and start delivering wins
The path to AI adoption leans into what matters: revenue growth, operational improvements, customer satisfaction, and more
Laura Rich
1 min read
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Enterprise software needs a reboot
Companies need tools that simplify work, not slow it down, says Freshworks CCMO Mika Yamamoto
Mika Yamamoto
1 min read
Jess Evans: How to move beyond AI-washing to responsible innovation
Start with clear rules, verification processes, and train teams on ‘knowledge complexity’
Laura Rich
2 min read
Customer service in 2025 and beyond
Analysis and insights on the future of customer service from Freshworks’ SVP of product management
Venki Subramanian
2 min read
Driving Freshworks’ growth through AI and strategic focus
In conversation with BW Businessworld, CEO Dennis Woodside describes the company’s AI vision for the future
1 min read
The blackout that proved the need for DORA
Underscoring the need for IT asset management and dependency mapping
Raj Jalan
3 min read
The strategic vs. tactical divide with AI
Many companies are wasting their AI investments, while a small cohort of AI leaders are using it to transform entire industries and generate rapid ROI
Tom Davenport & Laks Srinivasan
3 min read
Customers talk AI at Refresh Virtual Summit 2025
To cap the day, Panasonic and Marathon Health joined Freshworks CCMO Mika Yamamoto for a conversation on customer and employee experiences
Laura Rich
2 min read
AI-powered upgrades that uncomplicate employee experience
New AI-powered enhancements to Freshservice will make it easier for IT and employee service leaders to deliver exceptional employee services
Srinivasan Raghavan
5 min read