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Freshworks Shares 7 Tips to Improve Lead Management Efforts and Efficiency in CRM

Freshworks Shares 7 Tips to Improve Lead Managemen...

The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
Use AI in Customer Service To Transform Your Customer Experience in 2021

Use AI in Customer Service To Transform Your Custo...

  We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

How BrewDog Successfully Delivered a Customer-Cent...

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
A cool CLI tool to break up your Ember monolith

A cool CLI tool to break up your Ember monolith

How we built a CLI tool to automate the process of migrating existing app modules--which tend to get...
Conversational CX: The next big thing for the Next Normal

Conversational CX: The next big thing for the Next...

The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...
Freshworks-PagerDuty integration brings peace of mind to the IT industry

Freshworks-PagerDuty integration brings peace of m...

Freshservice’s  PagerDuty integration ensures that every customer support ticket is attended to a...
Let’s CHAT about what makes Freshworks who we are

Let’s CHAT about what makes Freshworks who we ar...

A helpdesk software born in the cloud nearly a decade back is now a multi-product customer engagemen...
Scaling the Freshdesk web app for high Availability

Scaling the Freshdesk web app for high Availabilit...

[Graduating from startup to scaleup means having to constantly evolve your applications to keep pace...
What pictionary, trivia, and some banter can do for squads working remotely 

What pictionary, trivia, and some banter can do fo...

Employees at Freshworks have begun to unwind over video conferences -- with doses of fun and chatter...
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