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La force de l’humain dans la culture d’entreprise : l’aventure de Michel et Augustin, par Augustin Paluel Marmont, invité du ONFestival

La force de l’humain dans la culture d’ent...

Stéphanie Waillie   Si vous avez fait une école de management ces dix dernières années, alo...
How to get leaders to understand the culture and attitude behind ITSM & DevOps? 

How to get leaders to understand the culture and a...

Ah, the good old days! As a leader that benefits from technology, you remember the days of: The hour...
Freshworks Update Regarding Codecov Incident

Freshworks Update Regarding Codecov Incident

As soon as we learnt of the impact of the Codecov security event on our GitHub repository, our Fresh...
Fix the Rift: How to Achieve Better Alignment Between Sales and Marketing Teams

Fix the Rift: How to Achieve Better Alignment Betw...

Sales and marketing share the same goal of driving business growth, so why do they continuously fail...
The Importance of CIOs on The Success of a CX Project

The Importance of CIOs on The Success of a CX Proj...

The connection between customer experience and IT solutions is growing by the day. The huge demand f...
Digital Transformation Challenges in the Public Sector from 2021 

Digital Transformation Challenges in the Public Se...

Over the past decade, all public services have faced digital transformation challenges and developed...
Freshworks Shares 7 Tips to Improve Lead Management Efforts and Efficiency in CRM

Freshworks Shares 7 Tips to Improve Lead Managemen...

The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
How Can Using AI in Customer Service Help Your Brand?

How Can Using AI in Customer Service Help Your Bra...

AI (Artificial Intelligence) in customer service is making a fundamental difference to businesses. I...
How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

How BrewDog Successfully Delivered a Customer-Cent...

The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
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