Editorial uk on April 16, 2021. 6 min read Freshworks Shares 7 Tips to Improve Lead Managemen... The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
Editorial uk on April 2, 2021. 6 min read Use AI in Customer Service To Transform Your Custo... We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
Editorial uk on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
Rajasegar Chandiran on December 9, 2020. 3 min read A cool CLI tool to break up your Ember monolith How we built a CLI tool to automate the process of migrating existing app modules--which tend to get...
Bharani Vaitheesvaran on November 12, 2020. 5 min read Conversational CX: The next big thing for the Next... The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...
Sheela Sakariya on July 31, 2020. 2 min read Freshworks-PagerDuty integration brings peace of m... Freshservice’s PagerDuty integration ensures that every customer support ticket is attended to a...
Sanjay Gupta on July 29, 2020. 6 min read Let’s CHAT about what makes Freshworks who we ar... A helpdesk software born in the cloud nearly a decade back is now a multi-product customer engagemen...
Bala Kumar on July 16, 2020. 8 min read Scaling the Freshdesk web app for high Availabilit... [Graduating from startup to scaleup means having to constantly evolve your applications to keep pace...
Bharani Vaitheesvaran on July 14, 2020. 7 min read What pictionary, trivia, and some banter can do fo... Employees at Freshworks have begun to unwind over video conferences -- with doses of fun and chatter...
