Editorial UK on June 2, 2021. 4 min read Fix the Rift: How to Achieve Better Alignment Betw... Sales and marketing share the same goal of driving business growth, so why do they continuously fail...
Editorial UK on June 2, 2021. 4 min read The Importance of CIOs on The Success of a CX Proj... The connection between customer experience and IT solutions is growing by the day. The huge demand f...
Editorial UK on April 23, 2021. 9 min read Digital Transformation Challenges in the Public Se... Over the past decade, all public services have faced digital transformation challenges and developed...
Editorial UK on April 16, 2021. 6 min read Freshworks Shares 7 Tips to Improve Lead Managemen... The purpose of Customer Relationship Management (CRM) is to improve your relationships with clients ...
Editorial UK on April 2, 2021. 6 min read Use AI in Customer Service To Transform Your Custo... We often hear that Artificial Intelligence is the future. The truth is that it’s already he...
Editorial UK on April 2, 2021. 6 min read How BrewDog Successfully Delivered a Customer-Cent... The global pandemic has changed the face of e-commerce and customer journeys. As expectations shifte...
Rajasegar Chandiran on December 9, 2020. 3 min read A cool CLI tool to break up your Ember monolith How we built a CLI tool to automate the process of migrating existing app modules--which tend to get...
Bharani Vaitheesvaran on November 12, 2020. 5 min read Conversational CX: The next big thing for the Next... The advent of the Covid-19 pandemic and its slow, phased ebb is taking the wraps off a new and stran...
Sheela Sakariya on July 31, 2020. 2 min read Freshworks-PagerDuty integration brings peace of m... Freshservice’s PagerDuty integration ensures that every customer support ticket is attended to a...
