A note from our CEO on COVID-19

Message to the Freshworks community,

These are extraordinary times. As the COVID-19 pandemic continues across the world, our thoughts are with those who have been impacted by the virus and we wish them a full and speedy recovery. I wanted to reach out and update you on the steps that Freshworks is taking during this time.

As people and businesses are coping with the situation, our first priority is the safety and well-being of our employees while ensuring that our operations continue to serve our customers.

All of our 3000+ employees across 13 offices have been asked to work from home to ensure social distancing to help prevent the spread of the virus. While we are all remote, we are fully prepared with Business Continuity processes to ensure that we provide the same level of service and accessibility to Freshworks software. During this time, our support teams are available and can be reached through phone, email, website, and chat. Our product support team has activated their Business Continuity Plan (BCP) to abide by Service Level Agreements that meet the ongoing customer needs.

As the situation changes, you have our pledge that you will have our continued support. You can read more about our business preparedness and our safety measures here. For further queries regarding our COVID-19 preparedness, please reach out to support@freshworks.com.

We are in this together. We will continue to monitor the global situation and offer continued support to our employees, customers, and partners as needed.

As always, we thank you for your continued trust. Most importantly, we hope that you and your family are safe and remain healthy.

Girish Mathrubootham
Founder & CEO
Freshworks Inc.