What to expect from Refresh 19 Las Vegas – Freshworks’ global user conference

Refresh, Freshworks’ global user conference is back – and we are bigger and grander than ever before! After two successful conferences at New York and London, we’re gearing up to end 2019 with a bang – at Las Vegas! Our Vegas user conference is just a fortnight away and we are super pumped about it. 

Refresh is happening on September 4-5 at ARIA, Las Vegas, and we’re bringing the entire Freshworks community under one roof— business leaders and professionals from various industries and verticals such as customer experience, support, sales, marketing, and IT service management. Get ready to collaborate, engage, network, and learn like never before. Refresh 19 Las Vegas promises to be an invigorating experience!

Here’s what you can expect from the two-day conference.

Experience Matters

As a company that believes in delivering moments of ‘WOW’  to our customers, the theme ‘Experience Matters’ was a natural choice for us. Refresh 19 is about our customers, and the experiences we deliver to them. 

Refresh packs in 75+ sessions, which will connect the evolution of technology and the future of customer engagement. These sessions will include stellar keynotes, engaging breakout sessions, hands-on workshops, interactive roundtables, networking sessions and much more.

To top it all, you will get to meet one of the greatest players in the NBA’s (National Basketball Association) history – Shaquille O’Neal. The former all-star NBA player, entrepreneur, and investor is all set to take on the main stage and inspire the audience. 

Uncover the future of customer experience! 

Customer expectations are being radically reshaped by cutting edge technologies. At Freshworks, we aim to innovate and redefine customer engagement for a multi-industry world to accelerate the future. Our Founder and CEO Girish Mathroobotham, will set the stage for the conference with his opening keynote on the future of customer experience, delving into why experience matters and how you can win customers for life.

The second day will feature a keynote by Marcus Engman, the former head of IKEA, on democratic design principles. 

Apart from the keynotes, we’ve curated a phenomenal speaker line-up  where industry experts, thought leaders, and our very own customers will deliver their unique perspectives on business management and technological innovations. 

There are overall three main tracks for you to choose from.

Customer experience track

Customer experience is the pulse of every successful business. Customer expectations continue to rise exponentially, and businesses have to ensure consistency.  Our CX tracks revolve around omnichannel engagement and the evolution of AI, and how you can channelize them to extract maximum potential for business growth. Discover the secret sauce to delivering great customer experiences from some of our most successful customers like Sling, DISH, Bel USA, Westcon and others.

IT  service management track

IT services enable you to realize your real business value by using the right technology. The importance of IT service management is increasing exponentially. Join industry experts Roy Atkinson, Simone Jo Moore, Marek Lubanski, and the Freshworks product team, to explore the evolution of service management, and gain actionable insights on improving your business and employee experience.

Sales and marketing track

Building and scaling a successful global sales team and managing customer relations can be quite a challenge. In order to be successful, sales teams  must focus on designing great sales campaigns to win qualified leads, build an engaging sales pitch, and focus on opportunities throughout the customer journey. Our sales and marketing track will focus on making your CRM experience more productive, and aligning sales and marketing to attract, engage, and close deals.

That’s not all! Besides this, we have a lot more in store for you at Refresh. 

  • Workshops – We have designed hands-on technical workshops which will focus on helping you learn, understand, and use our products efficiently. You will also be a Freshworks certified professional by the end of the conference.
  • Debate, discuss best practices, and gain exclusive insights on the latest trends in customer support, ITSM, sales, marketing, human resources, and business management at our roundtable sessions.
  • Evaluate the entire Freshworks product suite under one roof at the Freshworks experience centre. Discover product integrations and identify unique solutions for your business. 

Also, don’t forget to swing by the sponsor exhibit area to meet our sponsors! 

refresh 19 - sponsors
And of course, when in Vegas, how can we not wind down in style worthy of the entertainment capital of the world?! Get ready to take on the party floor and get refreshed, Freshworks style! 

Visit our Refresh website for more details on the individual tracks, the speakers, sponsors, and more. We can’t wait to meet you all in Vegas!