Here’s what you can look forward to at Refresh 19: Freshworks’ user conference

Freshworks’ global user conference, Refresh, is less than a week away, and we are buckling up for the experience!

Happening on the 24-25 April at Tobacco Dock, London, Refresh 19 is packed with two days of learning, collaboration, and fun! With inspiring keynotes from star footballer John Terry, our CEO Girish Mathrubootham, and multiple SaaS industry experts, Refresh also features educational breakout sessions, technical hands-on workshops, networking sessions, and some fun surprises around the corner as well! 

The conference focuses on the importance of delivering WOW experiences and enhancing your journey with your customers, because after all it’s the experience that matters!

Here’s what you can look forward to at Refresh 19:

Meet ace footballer and coach John Terry:

Hear from the football legend himself on how to build a winning culture, thereby creating experiences for history to remember! As a team captain and a football coach, Terry has clearly mastered the art of winning, and inculcating a winning culture among his team. Fostering this winning culture is as important for a business as it is for any sports team, and Terry’s keynote at Refresh 19 is sure to instil this crucial lesson.

Hear about the future of Customer Experience:

Giving customers a great, memorable experience is critical, and this is further gaining importance today. Our founder and CEO Girish Mathrubootham will deliver his keynote about the future of customer experience, why experience matters, and how you can win customers for life.

Participate in hands-on workshops:

Listening to experts share their knowledge, anecdotes, and tips is great, but getting your hands dirty with products is an unparalleled experience.

This year, we are introducing hands-on workshops with two of our products – Freshdesk and Freshservice. You will have the opportunity to work closely with our product experts, and leverage maximum potential from the Freshworks suite of products you use in your business! The workshops will allow the attendees to attend practical know-how sessions that will not only serve as a fabulous knowledge-sharing session put to test, but also give rise to conversations that will help strengthen relationships between the product managers and customers.

Learn about CX, IT support, and sales & marketing:

At Refresh 19, take part in keynote sessions and individual subject tracks covering customer support and experience, IT support management, and sales & marketing. You can break out into either of the three tracks to learn from industry experts about the different aspects of customer experience pertaining to these subjects.

Network with industry stalwarts:

This powerhouse of a conference, even if we do say so ourselves, will feature some of the most influential leaders across industries, such as –

  • Steven Byers from AWS
  • Scarlett Bayes from Service Desk Institute
  • Eric Bompas from Klarna

…and this is just the tip of the iceberg! Refresh 19 has quite a few top notch speakers who will add to the experience with their insight. Rub shoulders with these veterans, share knowledge with your peers from the industry, and celebrate the fact that you are all united by your love for Freshworks.

Tour our experience centre:

Freshworks offers a suite of nearly a dozen products, all designed to help you deliver great experiences to your customers. Walk around the experience centre at the venue to watch demos of all our products so you can see how they will help you grow your business effortlessly.

In addition, you get to meet our sponsors who are making the conference a lot more fun with their booths set up in the Sponsor Exhibit Area. We’re proud to announce that Amazon Web Services (AWS) is our title sponsor,  Nexmo is our cocktail sponsor, and Membibot is our coffee sponsor this year. Apart from this, we have the support of EazyBI, Techaffinity, Audetemi, OBI4Wan, Hippo video, Solvemate, Koopid, EvaluAgent, Miuros, Navomi, and Recursyv who will be present at the exhibit area.  

Shake a leg at the after-party:

At Freshworks, we work extremely hard, and ensure that we party harder! After hours of sessions packed with learning, brainstorming, and working hard on making our customers feel like kings, we give you the opportunity to unwind, Freshworks style! Besides, it will give you a chance to stretch your legs and let down your hair before we prepare for the next leg of incredible experiences that will come your way, courtesy Freshworks!

Visit our Refresh website here for more details on the individual tracks, the speakers, and more about the event at London.

We can’t wait to meet you all in London!