Swati Sharma

Product Manager for Freshsales

Swati Sharma

Send and receive SMSes in Freshworks CRM

Send and receive SMSes in Freshworks CRM

SMS is one of the most effective channels you can use to reach out to your customers. According to a...
Build Custom Relationships with Lookup Fields

Build Custom Relationships with Lookup Fields

Your business model is unique, so you need a CRM that supports the customizations you want to make t...
Introducing Check-in Feature in Freshsales

Introducing Check-in Feature in Freshsales

The most challenging task for any field sales rep is to update the CRM with all their visits during ...
Introducing Voice Notes in Freshsales Mobile Apps

Introducing Voice Notes in Freshsales Mobile Apps

If you’ve typed out notes after a long call or a meeting with your prospect, you know how frustrat...
Freshworks CRM supports 12 languages

Freshworks CRM supports 12 languages

We’re glad to announce that Freshworks CRM supports 12 languages. Let’s dive into the details. 1...
Renaming Modules: Freshworks CRM Now Talks your Business Language

Renaming Modules: Freshworks CRM Now Talks your Bu...

With the adoption of SaaS tools in business crossing 50%, it is important that all these tools bring...
Automatically qualify your leads using workflows

Automatically qualify your leads using workflows

At Freshsales, we always believe in improving your productivity as a sales rep, at every stage of th...
Introducing email conversations in mobile apps (plus a note about iPad support)

Introducing email conversations in mobile apps (pl...

Imagine you’re at an event. You’re striking up conversations with potential leads, hoping you ca...
Product Update: Personalize Your Language in Freshsales and More

Product Update: Personalize Your Language in Fresh...

In this week’s update, you can personalize your language in Freshsales, and share views with a...
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