Brooke Goodbary

Brooke Goodbary is a Customer Success consultant, writer, and expert. She shares her experience working at fast growing startups on her blog at brooke.land/blog.

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What is Customer Success Enablement?

What is Customer Success Enablement?

From launching new accounts to helping existing customers achieve their goals and securing renewals,...
4 Mistakes that Customer Success Teams Make (and how to fix them)

4 Mistakes that Customer Success Teams Make (and h...

The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...
How to Engage Unresponsive Customers

How to Engage Unresponsive Customers

Relationships are at the core of all customer interactions, but it’s impossible to have a producti...
First 90 Days in Customer Success Management

First 90 Days in Customer Success Management

You’ve just become the founding member of the Customer Success team — congratulations! Your ...