Brooke Goodbary is a Customer Success consultant, writer, and expert. She shares her experience working at fast growing startups on her blog at brooke.land/blog.
Brooke Goodbary on August 5, 2021. 4min read
What is Customer Success Enablement?
From launching new accounts to helping existing customers achieve their goals and securing renewals,...
Brooke Goodbary on March 11, 2021. 4min read
4 Mistakes that Customer Success Teams Make (and h...
The start of a new year is a good time to reflect on our ambitions for the year ahead and acknowledg...
Brooke Goodbary on February 16, 2021. 5min read
How to Engage Unresponsive Customers
Relationships are at the core of all customer interactions, but it’s impossible to have a producti...
Brooke Goodbary on June 25, 2020. 7min read
First 90 Days in Customer Success Management
You’ve just become the founding member of the Customer Success team — congratulations! Your ...
