George Szundi on May 26, 2021. 5 min read Crafting a Customer Success Job Description Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...
George Szundi on April 30, 2021. 5 min read Customer Success Metrics : How do you measure Cust... The customer success function aims to deliver continuous value and support at every step of the cust...
George Szundi on March 31, 2021. 4 min read Fundamentals of SaaS Customer Onboarding “A successful onboarding paves the way to retention, renewal and even upsell in the future....
George Szundi on June 25, 2020. 7 min read First 90 Days in Customer Success Management You’ve just become the founding member of the Customer Success team — congratulations! Your ...
George Szundi on March 30, 2020. 5 min read Customer Health Scoring: A Practical Guide Have you ever been blindsided by a customer cancellation request? It’s a sinking feeling that Cust...
