George Szundi

Customer Success enthusiast and marketing manager for Freshsuccess by Freshworks.

George Szundi

Crafting a Customer Success Job Description

Crafting a Customer Success Job Description

Customer Success Management (CSM) is a dynamic role, and finding CSM talent is no easy feat. LetR...
Customer Success Metrics : How do you measure Customer Success?

Customer Success Metrics : How do you measure Cust...

The customer success function aims to deliver continuous value and support at every step of the cust...
Fundamentals of SaaS Customer Onboarding

Fundamentals of SaaS Customer Onboarding

“A successful onboarding paves the way to retention, renewal and even upsell in the future....
First 90 Days in Customer Success Management

First 90 Days in Customer Success Management

You’ve just become the founding member of the Customer Success team — congratulations! Your ...
Customer Health Scoring: A Practical Guide

Customer Health Scoring: A Practical Guide

Have you ever been blindsided by a customer cancellation request? It’s a sinking feeling that Cust...