Sunanda comes with a background in engineering - she started off in processor verification before moving into market research and consulting, customer success, and product marketing. With a keen understanding of market landscapes and an innate ability to understand products, she brings the right tools to enable product-led growth.
When she isn’t in front of a machine or with a phone in her hand, she’s in her kitchen experimenting with low carb, generally healthy food or getting those calories burned through squats on her yoga mat.
Sunanda Jayanth on March 9, 2022. 3min read
Coming Soon: An Upgraded Touchpoints Experience!
We did a lot of listening to our users and went back to the drawing board with a few good ideas — ...
Sunanda Jayanth on November 16, 2021. 5min read
How the “lifestyle engagement framework” h...
Customer success is all about building a consultative partnership with your customers. Ensuring cust...
Sunanda Jayanth on October 8, 2021. 6min read
Run value-based business reviews with Freshdesk Cu...
How to head into Quarterly Business Review (QBR) meetings with clear plans to hit your most ambitiou...
Sunanda Jayanth on September 13, 2021. 4min read
Coming soon: Track Success Goals’ performanc...
In the customer success realm, there’s a lot of focus today on tracking and measuring outcomes —...
Sunanda Jayanth on June 28, 2021. 4min read
Feature Updates: New, Improved Ways for Coherent S...
At Freshsuccess, we’re always looking for ways to remove friction from a customer success managerâ...
Sunanda Jayanth on June 16, 2021. 4min read
How to Segment for Customer Success
Your segmentation strategy needs to be tailored to your unique customer base and resources so you ca...
