Security is our top priority: Announcing SOC 2 Compliance for Freshsuccess

At Freshworks, we are committed to building and maintaining trust by delivering the highest standards of security for our customers. As part of this, we constantly invest in security and data privacy initiatives with the latest certifications and accreditations.

Today, we’re happy to announce that Freshsuccess recently obtained the SOC 2 Type II attestation report. This industry-wide recognition serves as a reassurance to our customers that their data is managed in a controlled and audited environment.


What is SOC 2 Compliance?

Developed by the American Institute of Certified Public Accountants (AICPA), System and Organization Controls, SOC 2® is an auditing procedure designed to ensure that service organizations securely manage data to protect the interests and privacy of their customers. It defines the criteria for managing customer data based on five “trust service principles” — security, availability, processing integrity, confidentiality, and privacy. 

What does this mean for our customers?

Given that our customers trust us with some of their most important data, the SOC 2 attestation is a testament to the fact that Freshsuccess prioritizes customer data security and privacy. It ensures that

  • Customer data is protected with systems and controls to assess, minimize, and eliminate risks and vulnerabilities; 
  • We have implemented enterprise-grade security features and undergo regular comprehensive audits to ensure that customer  data is always protected.

To learn more about Freshworks’ security best practices you can read about our security by design principle.

In addition to the assurance the SOC 2 report provides, Freshsuccess is compliant with other industry-standard general security and privacy frameworks such as: 

  • GDPR compliance
  • Cyber Essentials Plus
  • ISO 27001


Reach out

Earning and maintaining our customers’ trust is of utmost importance to us at Freshworks. We are dedicated to ensuring that our products are designed and developed with both the security of our products and of our customers’ data in mind. 

Would you like to know more about Freshsuccess? Schedule a session with our experts.