Join the AI-powered service revolution
Join us to explore the State of Service & Support 2025, and discover how AI and automation drive productivity while elevating customer, employee, and agent experiences. Date: May 22, 2025 Time: 4.30 PM IST Location: Mumbai
Registrations are closed for this event. Looking forward to hosting you next time. For any questions, you can write to marketing.india@freshworks.com
Inspiration: Reimagine AI-powered service and support
Dive into Freshworks’ latest generative AI capabilities and discover how our solutions can help service and support teams drive seamless IT service management, enhance customer experiences, and optimize enterprise workflows for better scalability and efficiency.
Education: Master advanced asset management with D42
Discover how D42 and Freshworks enhance IT Asset Management (ITAM) by providing real-time visibility, automated discovery, and seamless tracking of IT assets. Learn how to optimize resources, reduce costs, and ensure efficient IT operations across the enterprise.
Connection: Meet with leaders in town
Explore real-world success stories to learn how leading organizations leverage AI to drive impact. Engage with IT and customer service leaders, connect with Freshworks executives, and build valuable relationships to propel your career and business forward.
Join these industry experts
Aashish Kshetry
CIO & Vice President, Asian Paints
Sankarson Banerjee
IT Leader
Shiju Rawther
Head of IT, SBI Mutual Fund
Reena Evans
Senior Director Customer Experience, Acko
Shelton Rego
VP & India Country Leader, Freshworks
Abhir Joshi
Director - IT, Bristlecone
Animesh Ashish
AVP Customer Experience, IXIGO
Sundar Ramachandra
Head IT, TATA Elxsi
Sreedhar Gade
Vice President - Engineering, Freshworks
Yama Habibzai
CMO, Device42, a Freshworks company
Mohit Patle
Sr. Director & India Business Head, Freshworks
Sundar Subramanian
Sr. Director, Customer Success, APMEA, Freshworks
Agenda
| Topic |
|---|
4:30 p.m.: Registration |
5:30 p.m.: Welcome Address and Opening Keynote by Shelton Rego, Vice President & India Country Leader, Freshworks
|
5:45 p.m.: Redesigning employee experience with people-first AI by Vish Mehta, Staff Product Manager, Freshworks |
6:00 p.m.: The criticality of CMDB by Yama Habibzai, CMO, Device42, a Freshworks Company |
6.10 p.m: Customer Spotlight by Sundar Ramachandran, Head IT, TATA Elxsi |
6:20 p.m.: Redesigning customer experience with people-first AI by Ujjala Katta, Head of Solution Engineering India & MEA, Freshworks |
6:30 p.m.: Customer Spotlight by Reena Evans, Senior Director Customer Experience, Acko |
6.40 p.m: Panel Discussion on 'The Future of employee and customer experience with generative AI'
Panelists:
|
7:20 p.m.: The Freshworks AI promise & Security by Sreedhar Gade, Vice President Engineering & Responsible AI, Freshworks |
7:30 p.m.: The Freshworks Impact featuring Aashish Kshetry, CIO, Asian Paints and Sundar Subramanian, Sr. Director Customer Success, Freshworks |
7:40 p.m.: Whats Next? |
7:45 p.m.: Networking Dinner |