Complete customer service platform, minus the complexity
Unify your customer service with omnichannel helpdesk, advanced case management, and AI, all in one place.
PLÉBISCITÉ PAR PLUS DE 20 000 ENTREPRISES DANS LE MONDE
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The enterprise AI solution for secure and seamless customer service
Replace silos with a single system of work that brings all customer interactions and context together. Use AI to spot issues before they escalate, resolve tasks, and assist your team in real-time.
97%
Taux de résolution au premier contact omnicanal
225%
Interactions client traitées
Jusqu'à 80 %
Résolutions avec Freddy AI Agent
Everything you need to deliver enterprise grade service
Bring every conversation, customer insight, and AI into one place so agents have everything to offer contextual, accurate service. Resolve instantly with AI agents or use AI assistance and parent-child tickets for issues that need humans. When customers switch channels, retain context using AI summaries and interaction history.
Deploy no-code AI that fits your existing workflow. Roll it across your service journey to resolve up to 80% queries, analyze sentiment in real-time, assist agents, and share proactive insights so you can prevent issues and eliminate root causes.
See context from past interactions, summarize large threads with AI, and get insights from billing, CRM, analytics apps you use to build a full profile of the customer right where you resolve issues.
Switch on new channels overnight and set up channel specific AI agents, routing, and SLAs with unmatched flexibility. Set rules to re-assign, escalate, tag, auto-respond based on ticket properties, customer data, and resolution time thresholds.
Customer service solution with AI built-in, not bolted on
Freddy AI by Freshdesk handles tedious tasks—simple or complex, your way, so you can focus on work that needs judgment and empathy.
Freddy AI Agent
Freddy AI Agent
Freddy AI Agent come with pre-built agentic workflows to resolve up to 80% of queries and tasks.
Freddy AI Copilot
Freddy AI Copilot
Freddy AI Copilot helps you offer personalized service to each customer with sentiment, response, and resolution assistants.
Freddy AI Insights
Freddy AI Insights
Freddy AI Insights turns every conversation into intelligence with proactive alerts and conversational insights.
Join 74,000+ companies uncomplicating service delivery
Freshdesk nous a permis de mettre en place des flux de travail et des processus plus efficaces, tout en garantissant la conformité à la loi HIPAA. Cela a véritablement transformé le quotidien de nos agents et de nos membres.
Mahmoud Shehadeh
C'est tellement simple et facile à utiliser. Il est facile de suivre les problèmes ou les tickets avec Freshdesk.
Vijoy Nair
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