New report: The AI-empowered CIO
AI is forcing a rewrite of the CIO’s mandate—demanding clarity, empathy, and strategic creativity. Learn what it takes to lead and succeed in our new guide.
Laura Rich
1 min read
Wendy Turner-Williams: Ground rules for good AI governance
Executive insights on the rapidly evolving role of the CIO
Laura Rich
2 min read
Retail customer experience is getting an agentic upgrade
Human and AI agents are teaming up to transform support, personalize experience, and even optimize inventory and pricing
Dan Tynan
6 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read
Articles and insights
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Ashwin Ballal: Empathy is a leadership strategy in the age of AI
Freshworks’ CIO shares his perspective on his ‘always-evolving’ strategic role
Jeff Davis
2 min read
Where to find Freshworks in June 2025
A monthly roundup of events, webinars, and other events that will feature Freshworks executives and partners around the world
Vishnu Prasad
4 min read
Enterprise grade without the complexity
The same Freshworks values, now for AI
Srinivasan Raghavan
5 min read
Key strategies for generating business value from AI
Freshworks CEO Dennis Woodside shares tips to unlock AI’s potential
Dennis Woodside
2 min read
5 frustrating employee experiences that demand better solutions
Great EX drives retention, revenue, and profit. Companies stand to make big gains by deploying AI to simplify these key pain points for workers.
Howard Rabinowitz
6 min read
How AI agents can deliver value, not hype
Strategic planning and architecture are crucial, says Freshworks CTO
1 min read
How AI-powered service is making retailers smile
Freshworks workplace AI report shows that AI isn’t just improving workers’ experience on the job—it’s boosting customer satisfaction, too
Laura Rich
4 min read
As collaboration with AI expands, so does workers’ optimism
AI researcher Sam Ransbotham sees a consistent, positive trend in workplace AI
Howard Rabinowitz
4 min read