Smarter SaaS management for today's IT

Get a 360-degree view to discover and manage your SaaS estate, optimize usage with insight-driven actions, control spend, and remain compliant.

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Your SaaS estate, simplified and managed

Track usage, control licenses, optimize spend, and manage renewals across your SaaS applications.

See your entire SaaS estate clearly

Get a complete view of all SaaS applications using integrations with leading identity providers and SaaS apps. Automatically identify and classify apps to uncover shadow IT and maintain an accurate, up-to-date SaaS inventory.

Control access, cut license chaos

Manage SaaS licenses and user access from a single view to keep permissions accurate and compliant. Identify unused, underutilized, and orphaned licenses to reduce risk and eliminate unnecessary spend.

Maximize savings across your stack

Turn insights into action directly within Freshservice. Reclaim unused licenses, streamline access changes, and optimize usage to reduce waste and improve cost efficiency.

SaaS renewals without surprises

Stay ahead of SaaS renewals with timely reminders and clear visibility into subscriptions. Use accurate usage insights to prevent siloed renewals, right-size licenses, and renew only what delivers value.

Unified when you want it. Standalone when you need it.

Freshservice ITAM is available as an integrated solution for Freshservice ITSM customers or as a standalone offering. Choose the experience that best fits your organization’s needs. Both options give you complete visibility and control across your IT environment. Discover assets, understand dependencies, manage lifecycles, optimize resources, and control costs with the following capabilities:

Asset Lifecycle Management

Manage assets from procurement through retirement, track ownership and usage, reduce downtime and risk, control costs, and maintain a complete audit trail.

Automated Discovery

Continuously discover and track assets across on-premises, cloud, and hybrid environments to maintain an accurate, audit-ready inventory.

Configuration Management Database

Maintain accurate asset, application, and service relationships with a continuously updated CMDB powered by automated discovery and dependency mapping.

Contract Management

Centralize contracts and licenses, automate renewal tracking, and monitor expirations to strengthen compliance and control vendor costs.

Data Center Infrastructure Management (DCIM)

Track data center assets, power, environmental conditions, and space to optimize capacity, plan growth, and streamline operations.

Dependency Mapping

Visualize how applications, services, and infrastructure connect to assess impact, plan changes confidently, and resolve incidents faster.

Hardware Asset Management

Track hardware throughout its lifecycle—from request and procurement to deployment and decommissioning—to improve governance, control costs, and maximize asset value.

IP Address Management

Manage IP addresses, subnets, and network dependencies to avoid conflicts, simplify expansion, and help ensure reliable connectivity.

IT Asset Management

Maintain visibility into all assets and dependencies to instantly identify impact, cut blind spots and resolve incidents faster.

Purchase Order Management

Centralize purchase requests, approvals, and orders to improve visibility, governance, and control throughout the IT procurement lifecycle.

Resource and Power Utilization

Turn infrastructure data into smarter decisions. Monitor utilization, power, environmental conditions, and storage trends to optimize capacity, rightsize resources, and plan with confidence.

SaaS Management

Discover and manage your SaaS estate, track usage and licenses, uncover shadow IT, control spend, and stay ahead of renewals and compliance requirements.

Software Asset Management

Maintain an accurate view of installed software, entitlements, and usage to strengthen compliance, reclaim underused licenses, and optimize software spend.

See every asset. Understand every connection.

Book a demo Start for free