Your SaaS Estate Managed in a Single Pane
Get a 360° view to discover and manage your SaaS estate, and optimize usage with insight-driven actions
Gain complete visibility into your SaaS estate
Discover your SaaS estate right within Freshservice using integrations with leading identity providers and SaaS applications. With an inbuilt, growing repository of 1000+ applications, we auto-classify your applications to make SaaS management a breeze.
Track and Analyse Usage
Identify redundant and underutilized applications with granular, app-specific usage data with our suite of SaaS integrations. Understand who is using what applications and how they are using them with our operational and compliance insights.
Optimize spend with insight-driven actions
Identify areas to save SaaS spend and renew what matters with actionable insights. Take insight-driven actions right from within Freshservice and automate optimization processes with orchestration apps in workflows
Right-size your SaaS with intelligent renewals
Stay on top of your Saas subscriptions with renewal reminders. Prevent siloed subscriptions with all your subscription information in a single pane and stay ahead of renewals with accurate usage insights.
You might be missing out on cutting down your SaaS costs...
Automate and manage your SaaS lifecycles in Freshservice to optimize usage and cut costs
Why SaaS Management in Freshservice?
Single Source of Truth
Integrated Service Delivery
Scalable Automation
No more silos in SaaS management
Start managing your SaaS applications in Freshservice today!
Frequently Asked Questions
What is Freshservice's SaaS management, and how does it help IT teams?
Freshservice’s SaaS Management module helps you discover all your SaaS applications, provides a 360-degree view of usage and spending, and enables you to optimize licenses and manage renewals effectively. You can manage it alongside ITAM/ITSM, so actions and insights live in one place.
How does Freshservice's SaaS management discover and monitor SaaS applications?
Freshservice's SaaS management connects identity providers and applications, including Okta, Google Workspace, and Microsoft 365. Freshservice retrieves user and usage data through these integrations to track who uses what and how frequently.
Can Freshservice's SaaS management identify unused or overlapping SaaS subscriptions?
Yes. SaaS Insights highlights redundant and underutilized apps, as well as per-user activity, so you can reclaim licenses and consolidate tools.
How does Freshservice integrate SaaS inventory into the CMDB?
Freshservice’s CMDB supports hardware, software, cloud, and SaaS. You can treat SaaS as software assets/CIs and relate them to users, devices, and services for impact analysis.
Can Freshservice automate SaaS renewal and cancellation workflows?
Yes. You can use Freshservice's workflow automator with orchestration apps to trigger approvals, renewals, or de-provisioning (e.g., via Okta/GSuite). SaaS management highlights renewal timelines, allowing you to take action before contracts expire.
How does Freshservice help reduce SaaS application sprawl?
Freshservice discovers shadow IT through IdP integrations, centralizes your catalog, and flags overlap and low usage. This allows you to enforce standards and trim the stack.
Does Freshservice support integrations with procurement or finance tools for SaaS workflows?
Yes. You can integrate finance tools like QuickBooks from the marketplace and use APIs/Webhooks to push data into other systems. For purchasing ties, Freshservice also offers built-in purchase order management.
Is there a free trial to explore Freshservice's SaaS management features?
Yes. Freshservice provides a 14-day free trial. You can enable the 14-day trial of the SaaS management add-on from the Admin console.