Most comprehensive IT infrastructure discovery & dependency mapping
Unlock complete IT visibility with the most extensive discovery—accurate data, reduced risks, and optimized operations across on-prem and cloud environments.
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Enable confident decisions with complete IT visibility—from legacy systems to the cloud
Gain complete visibility across your IT estate—from mainframes to infrastructure, software, network, end-user devices, and cloud resources. Comprehensive data and visual dependency maps fuels workflows, empowering teams to make smarter, data-driven decisions.
A single source of truth for clear visibility, smarter IT ops, and reduced risk
Create a single source of truth for your IT ecosystem with a built-in CMDB. Identify, manage, and verify all configuration items (CIs) and IT assets in one place. Ensure accurate records, streamline operations, reduce risk, and improve service reliability.
Unlock clarity and prevent service disruption by visualizing asset relationships
Secure a holistic view of asset relationships with automated dependency mapping. From business services to network and virtualization dependencies, understand upstream and downstream impacts to assess changes, prevent disruptions, and keep IT running smoothly.
Comprehensive infrastructure discovery for effective IT management
Advanced ITAM offers additional capabilities including software asset management, DCIM, asset enrichment, IP address management, and visualizations/reporting.
Deep insights and advanced discovery for streamlined workflows and smarter ITSM
Leveraging agent and agentless discovery, multiple protocols provide critical details like type, OS, CPU, memory, and MAC addresses, purchase information and more. This gives ITSM teams deep insights beyond an asset inventory, enhancing workflow intelligence.
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Automate, streamline, organize, and get more done—faster and easier than ever before.
IT service management
Seamless service management, efficiency with AI and automation, and insights for managers.
IT asset management
See it all in real-time: hardware, software, SaaS in an auto-updating CMDB.
IT operations management
Consolidate, collaborate and resolve fast with a unified collusion, with AI to give you a boost.
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Frequently Asked Questions
What is the Freshservice Discovery Agent, and how does it work?
The Freshservice Discovery Agent is a lightweight tool installed on employee devices that automatically collects and updates hardware and software information. The system captures details like OS, serial numbers, and installed applications to keep the CMDB up to date. It sends updates through scheduled scans or when changes occur, eliminating the need for manual asset tracking.
How does the Freshservice Discovery Agent differ from manual asset entry?
Unlike manual asset entry, the Discovery Agent automatically captures asset details and keeps your inventory up to date, eliminating the need for spreadsheets. It scans devices for hardware and software information, pushes updates to the CMDB in real time or on schedule, and eliminates errors and delays common with manual tracking.
What types of assets can the Freshservice Discovery Agent discover?
It can discover computers, laptops, servers, printers, and many other network devices connected to your environment.
How can I map Active Directory (AD) fields while using the Probe?
You can map Active Directory (AD) fields in the Freshservice Discovery Probe by configuring attribute mapping during setup. The Probe enables you to align AD fields, such as username, email, department, or location, with corresponding Freshservice fields. This ensures user and asset data imported from AD is standardized, accurate, and automatically reflected in your Freshservice CMDB.
How do I install and configure the Freshservice Discovery Probe?
Installation is simple: download the Probe, run the installer, configure a few settings, and start scanning. You can then follow the guided steps within Freshservice.
Can the Discovery Agent automatically assign assets to users?
Yes, the Discovery Agent can auto-assign assets based on user login or assigned details in Active Directory, making asset tracking smoother for everyone.
Does the Freshservice Discovery Agent detect software along with hardware?
Yes. The Freshservice Discovery Agent detects both hardware and software. It collects details such as serial numbers, operating systems, memory, and CPU, along with installed applications and their versions. This information is automatically sent to Freshservice, ensuring the CMDB provides a complete and up-to-date view of each device’s configuration.
Is there support available if the Discovery Agent isn't assigning assets correctly?
Yes. If the Discovery Agent isn’t assigning assets correctly, Freshservice provides support through its helpdesk, product documentation, and community forums. You can raise a support ticket directly from the Freshservice portal for troubleshooting assistance. The team helps resolve configuration or mapping issues to ensure that assets sync accurately in the CMDB.