Freshservice for Business Teams
Empower HR, Finance, Facilities, and other teams to streamline service delivery, automate requests, and deliver better employee experiences—all from a unified AI-powered ESM platform.
Purpose-built enterprise service management for any business team
Freshservice helps HR, Finance, Facilities, and other teams manage requests, track progress, and deliver seamless employee services — all within a unified ESM platform.Centralize requests, approvals, and tasks so any team works with clarity. Stay connected on one platform with built-in SLAs, routing, and visibility.
Empower any team to serve better
Accelerate service delivery with prebuilt workspace templates for business teams so they can launch faster and operate with best-practice workflows.
HR Teams
Elevate HR teams’ ability to manage employee requests, onboard new hires efficiently, and automate approvals for faster resolution.
Finance Teams
Simplify financial workflows by automating expense approvals, procurement requests, and access to budget insights.
Facilities Teams
Streamline facility's operations with centralized requests, real-time tracking, and automated maintenance workflows.
Legal Teams
Accelerate contract reviews, automate document requests, and ensure compliance with transparent approval workflows.
Autonomous AI Agents for nearly instant employee support
Deploy purpose-built AI Agents, resolve employee queries, automate requests, and take action across connected applications. From leave and payroll questions to access and document requests, deliver fast, accurate support while freeing your business teams to focus on high-impact work.
Join the 74,000+ companies uncomplicating their IT service & support
View all customer stories
Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.
It has helped us to improve turnaround time and user experience in handling service tickets. Freshservice implementation was faster when compared with other competitive tools in this category.
They understood our challenges and made customizations to suit our needs directly. Freshworks regularly checks in and gives us everything we need for success.
Works with your favorite tools
Integrate with tools like Workday, Microsoft Teams, Slack, and more so teams can manage requests and updates without switching between apps.
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Enterprise Service Management that works
Learn how teams onboard HR, Finance, Facilities, and other business teams to streamline service delivery.Architecting a Winning Digital Employee Experience in 2026
Discover the C-suite blueprint to eliminate complexity and architect a unified, high-performing workplace.
Freshservice Benchmark Report 2025
Compare service maturity, automation impact, and best practices across high-performing teams.
The 4 pillars of Enterprise Service Management
Discover how governance, automation, collaboration, and insights drive service excellence across teams.Simplify service delivery across every business team
Bring HR, Finance, Facilities, Legal, and other business teams together on one intelligent platform that transforms how work gets done. Automate requests, streamline approvals, and deliver faster, more consistent service experiences.Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
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