A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
The IT and Development department is the department within a company that is charged with establishing, monitoring and maintaining information technology systems and services.
On average $70,336 per annum.
Technical Support Engineer is a job role that requires a certain amount of experience. It is the role responsible for providing any technical support with systems and is fully exposed to the IT industry. Although it is not an entry to intermediate level job, it is definitely a stepping stone if you are looking to make a career out of IT and Development. Here are a few steps you can take towards this job role:
With appropriate experience in the job role, you can move onto other jobs such as:
Why did you choose a job in IT and development?
Where do you see yourself in 5 years?
What qualities of yours make you best suited for this job?
How comfortable are you working with flexible timings and being available for emergencies?
Would you be willing to work weekends if necessary?
If you heard that an employee was violating office conduct, what would you do?
What made you want to join our organization?
How would you describe your management style?
How would you handle a customer who is always complaining?
How would you install antivirus software?
What is ERP software?
What is your favourite software in your field of work and why?
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