Freshservice For Business Teams
Empower HR, Finance, Facilities, and other teams to streamline service delivery, automate requests, and deliver better employee experiences—all from a unified AI-powered platform.
Purpose-built service management for any business team
Freshservice helps HR, Finance, Facilities, and other teams manage requests, track progress, and deliver seamless employee services — all within a unified platform.Centralize requests, approvals, and tasks so any team works with clarity. Stay connected on one platform with built-in SLAs, routing, and visibility.
Empower any team to serve better
Accelerate service delivery with prebuilt workspace templates for business teams so they can launch faster and operate with best-practice workflows.
HR Teams
Elevate HR teams’ ability to manage employee requests, onboard new hires efficiently, and automate approvals for faster resolution.
Finance Teams
Simplify financial workflows by automating expense approvals, procurement requests, and access to budget insights.
Facilities Teams
Streamline facility's operations with centralized requests, real-time tracking, and automated maintenance workflows.
Legal Teams
Accelerate contract reviews, automate document requests, and ensure compliance with transparent approval workflows.
Faster, smarter resolutions for Business Teams
Let Freddy AI Copilot handle the busywork—summarizing tickets, suggesting contextual responses, and resolving repetitive issues instantly. Free your business teams to focus on high-impact requests that need human judgment and empathy.
Join the 74,000+ companies uncomplicating their IT service & support
View all customer stories
Consolidating from 10 different platforms down to a single intuitive one has not only improved employee experience, it has saved us a significant amount of money.
Works with your favorite tools
Integrate with tools like Workday, Microsoft Teams, Slack, and more so teams can manage requests and updates without switching between apps.
Explore Marketplace
Enterprise Service Management that works
Learn how teams onboard HR, Finance, Facilities, and other business teams to streamline service delivery.
The 4 pillars of Enterprise Service Management
Discover how governance, automation, collaboration, and insights drive service excellence across teams.
Freshservice Benchmark Report 2025
Compare service maturity, automation impact, and best practices across high-performing teams.Be first to experience Freshservice for Business Teams
Get an early look at how Freshservice for Business Teams unifies service delivery across departments and drives simplicity. Register for updates and be notified when the new experience goes live.