Accelerate decision-making with the power of AI Insights
Empower leaders with proactive, data-driven insights to make fast, informed decisions, stay agile, and drive smarter outcomes.
See What Needs Fixing, Know What to Do Next
Gain clear visibility, uncover root causes, and make informed decisions without complex reports or data expertise. Freddy AI Insights makes it easy.
Solve tomorrow's problems
Get proactive service trends and outliers, make faster decisions, and keep operations smooth with Freddy AI — no endless reporting needed.
Razor-sharp root cause analysis
Pinpoint root causes instantly with Freddy AI to make accurate decisions and resolve issues faster without digging through scattered data.
Anticipate. Accelerate. Act.
Say goodbye to reporting delays and manual data collection with Freddy AI Insights. Stay proactive, make faster, data-driven decisions, and keep your service operations running at their best.
Proactive insights
Drive quick decisions without report tracking. Freddy AI monitors your service desk, delivering timely insights on key metrics — helping you stay informed to run a more efficient organisation.
Real stories from real results
As an IT Manager, I’m always looking to reduce manual effort and access insights more quickly. Freddy Insights has made that possible — building analytics is now much simpler and more intuitive, cutting down hours of work to minutes. The RCA feature stands out for the depth of information it surfaces, providing valuable context with very little effort.
Freddy’s quick insights help us pinpoint the information we need fast, especially when making decisions or analyzing patterns across cases.
I use Freddy AI Insights almost daily. It’s like getting a morning report on what happened overnight—and that’s exactly what I need. Most of the time, our team leads don’t even realize a trend is happening. With Insights, I can bring them the right information before it becomes a problem
Get the most out of Freshservice
Product highlights, industry insights, and fresh ideas to make employee experience uncomplicated and impactful.
Your comprehensive guide to making IT work smarter, not harder
Discover how AI is helping IT teams do more than just ‘keep the lights on’—it’s powering experiences that help drive strategic value.
Freddy AI Immersive Demo 2025
Explore this free Freddy AI demo and discover the future of AI-powered support.
Freddy AI Insights Overview
Explore the solutions Freddy AI Agent offers and share with your teams.
Gartner® Magic Quadrant for AI in ITSM
See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.
Frequently asked questions
What is Freddy AI?
Freddy AI is Freshworks' suite of generative AI-powered tools designed to enhance productivity and efficiency across customer support and IT service management. It integrates seamlessly into Freshworks products offering intelligent automation and actionable insights to streamline operations.
What are the key benefits of using Freddy AI Insights for IT service management?
Key Benefits of Freddy AI Insights:
Turn data into actionable insights
Drill down for precise decision-making
What is Freddy AI Insights?
Freddy AI Insights is your GenAI-powered intelligence partner, delivering quick, proactive, and actionable insights. Designed for business leaders, it provides easy access to timely, relevant, and strategic intelligence through simple conversations—enabling smarter decisions, agility, and sustained growth.
What makes Freddy AI Insights different from traditional reporting tools?
Freddy AI Insights highlights key service desk trends, empowering leaders to visualize and act—no report building, querying, or data expertise needed.
Will Freddy AI Insights be available to customers in all regions?
Freddy AI Insights is currently available in the US, Europe, Australia, and India regions. We're working on making it available for MEA (Middle East and Africa) customers soon—stay tuned!
Redefine your service experience with Freddy AI
14-day free trial. No credit card required. No strings attached.