How to Perfect the Art of Customer Courtesy
Aashika Suresh on April 14, 2021. 5 min read
“Kindness and courtesy are at the root of a positive customer service experience.” – Shep Hyken, Customer service and experience speaker. An aggrieved customer calls a business’s customer support line to make a complaint about a product. A customer service representative (Let’s call her Meghan) picks up. Meghan: Good morning. This is Meghan from ABC…
