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Announcing Freshchat’s Away Experience – set the right expectations with customers while you are away

Daniel Rajan about 1 day ago

(Spoiler alert! It’s not by turning off your chat widget) Today, we’re announcing a better way to help you manage conversations that happen outside of your business hours. Here’s what led us to build this new Away Experience for you and your customers. There’s so much talk about how businesses need to be available…

7 reasons why your customer engagement is suffering (and how to improve it)

Manish Nepal about 2 weeks ago

7 reasons why your customer engagement is sufferin...

How sentiment analysis can strengthen a customer support workforce

Maggie Michelle about 1 month ago

How sentiment analysis can strengthen a customer s...

How to use Facebook Messenger to grow your business

Manish Nepal about 1 month ago

How to use Facebook Messenger to grow your busines...

The only guide to LinkedIn Marketing you’ll ever need!

Divya Murugesan about 2 months ago

The only guide to LinkedIn Marketing you’ll ever...

How to leverage the power of WhatsApp for your customer service

Manish Nepal about 2 months ago

How to leverage the power of WhatsApp for your cus...

How to grow emotional intelligence of your support team for better communication in live chats

Lesley Vos about 3 months ago

How to grow emotional intelligence of your support...

5 sales pitch examples to get your foot in the customers’ doors

Manish Nepal about 3 months ago

5 sales pitch examples to get your foot in the cus...

8 great tips to make your abandoned cart emails awesome

Manish Nepal about 3 months ago

8 great tips to make your abandoned cart emails aw...

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