Facebook Chatbots: The Beginner’s Guide

Saurav Singh on May 16, 2021. 5 min read

It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain expectations when they interact with a business. They want quick replies and the ability to engage with a brand whenever they choose. When a business doesn’t meet these expectations, 96% of customers leave without dropping a note.¹ Considering 65%…

Aashika Suresh on May 13, 2021. 8 min read

The What, Why, and How of Targeted Messaging for C...

Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...

Aysha Shereen on April 23, 2021. 15 min read

50 Ecommerce Tools to Boost Customer Engagement

An e-commerce store that puts all its efforts into only building traffic is as fragile as a house of...

Aysha Shereen on April 22, 2021. 10 min read

Bad Customer Service Can Kill Your Business. Here�...

“ A happy customer might tell a friend, but an unhappy one will tell the world.” As a business...

Aashika Suresh on April 14, 2021. 5 min read

How to Perfect the Art of Customer Courtesy

“Kindness and courtesy are at the root of a positive customer service experience.” ̵...

Saurav Singh on March 23, 2021. 5 min read

How to Integrate Facebook Messenger with Freshchat

66% of consumers are more confident about purchasing and feel personally connected to the brand, whe...

Aashika Suresh on March 17, 2021. 8 min read

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...

Aysha Shereen on March 12, 2021. 11 min read

Customer Retention Measurement – Metrics to ...

“Retaining customers is cheaper than acquiring new ones”. Retaining your most loyal cust...

Saurav Singh on February 25, 2021. 10 min read

Apple Business Chat – The Ultimate Guide for...

1. What is Apple Business Chat? Business Chat is a service from Apple that allows your organi...

Aashika Suresh on February 24, 2021. 7 min read

What Is Customer Self-Service? 4 Scenarios That Ca...

A need for customer self-service Despite living in the age of quick tech, if the business’s custom...