Real-Time Messaging: The Complete Guide for Modern Businesses

Shrivarshini Somasekhar on June 11, 2021. 7 min read

What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messages between two or more individuals. Whether we choose to engage on messaging apps such as iMessage or Whatsapp or prefer social media messengers such as Facebook Messenger or Instagram messages, real-time messaging has become a popular method of communication in…

Aashika Suresh on June 11, 2021. 6 min read

Customer Obsession: The Fixation That’s Fantasti...

Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...

Saurav Singh on June 11, 2021. 7 min read

LINE for Business – A Guide to Business Grow...

4 billion people have smartphones, and 68% of these people use messaging to communicate.¹ While th...

Aashika Suresh on June 8, 2021. 7 min read

The 6 Customer Satisfaction Metrics You Need to be...

Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...

Aashika Suresh on June 7, 2021. 6 min read

How to Perfect Customer-Facing Roles

Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...

Vishnu Prassad on May 24, 2021. 3 min read

7 Freshchat Marketplace apps to boost your custome...

Customers increasingly self-serve and use digital engagement channels for customer service both befo...

Shrivarshini Somasekhar on May 19, 2021. 4 min read

The Ultimate Guide to Asynchronous Messaging

In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...

Saurav Singh on May 16, 2021. 5 min read

Facebook Chatbots: The Beginner’s Guide

It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain ex...

Aashika Suresh on May 13, 2021. 6 min read

Cobrowsing: The Secret to Great Customer Service

Recall the first time you learned to write. Or ride a bicycle. In all probability, you needed some h...

Aashika Suresh on May 13, 2021. 8 min read

The What, Why, and How of Targeted Messaging

Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...