Facebook chatbot blog cover image

Facebook Chatbots: The Beginner’s Guide

on May 16, 2021. 5 min read

It takes months to find a customer… seconds to lose one! ~Vince Lombardi Customers have certain expectations when they interact with a business. They want quick replies and the ability to engage with a brand whenever they choose. When a business doesn’t meet these expectations, 96% of customers leave without dropping a note.¹ Considering 65%…

The What, Why, and How of Targeted Messaging for Customer Engagement

The What, Why, and How of Targeted Messaging for C...

Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...
50 Ecommerce Tools to Boost Customer Engagement

50 Ecommerce Tools to Boost Customer Engagement

An e-commerce store that puts all its efforts into only building traffic is as fragile as a house of...
Bad Customer Service Can Kill Your Business. Here’s How To Save It

Bad Customer Service Can Kill Your Business. Here...

“ A happy customer might tell a friend, but an unhappy one will tell the world.”  As a business...
How to Perfect the Art of Customer Courtesy

How to Perfect the Art of Customer Courtesy

“Kindness and courtesy are at the root of a positive customer service experience.” ̵...
How to Integrate Facebook Messenger with Freshchat

How to Integrate Facebook Messenger with Freshchat

66% of consumers are more confident about purchasing and feel personally connected to the brand, whe...
12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
Customer Retention Measurement – Metrics to Calculate and Tips to Improve Retention

Customer Retention Measurement – Metrics to ...

“Retaining customers is cheaper than acquiring new ones”. Retaining your most loyal cust...
Apple Business Chat – The Ultimate Guide for Businesses

Apple Business Chat – The Ultimate Guide for...

  1. What is Apple Business Chat? Business Chat is a service from Apple that allows your organi...
What Is Customer Self-Service? 4 Scenarios That Call For It.

What Is Customer Self-Service? 4 Scenarios That Ca...

A need for customer self-service Despite living in the age of quick tech, if the business’s custom...
Load More