Service better, even with less. Messaging and bots for customer engagement during COVID-19.
Shruti Khaitan 3 min read
In the last few days, the way work happens has changed for all of us. For customer service teams who are on the frontline of every business, this means providing fast, transparent, and verified support to customers and handling growing support volumes on phone and email amidst staffing shortage. As customers everywhere are expecting quick…
