Customer Courtesy

How to Perfect the Art of Customer Courtesy

on April 14, 2021. 5 min read

“Kindness and courtesy are at the root of a positive customer service experience.” – Shep Hyken, Customer service and experience speaker. An aggrieved customer calls a business’s customer support line to make a complaint about a product. A customer service representative (Let’s call her Meghan) picks up.  Meghan: Good morning. This is Meghan from ABC…

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