7 Freshchat features that make you go “Wow, this makes my work so much easier”

Lakshara Kempraj 6 min read

“Wow, this makes my work so much easier. I can’t wait to use Freshchat!”, exclaimed Sam with a huge sigh of relief. Who’s Sam? And why did she say that? Let’s travel back, shall we? Meet Sam. Sam works as a support agent at Toys4U. A company that manufactures and sells toys for kids. Sam…

Akshaya Srikanth about 2 months ago. 7 min read

Eight Advantages of Customer Service Chat and How ...

In the digital age, customer behavior has changed rapidly, and companies have been scrambling to kee...

Mia Schulz about 3 months ago. 6 min read

How Chatbots are Revolutionising Customer Service

In today’s digital world, customer service expectations are evolving at such a fast pace that it c...

Manish Nepal about 3 months ago. 5 min read

How WhatsApp Support Helps Businesses Improve Cust...

While you may be looking at new ways to bolster your customer service, there is a quiet storm brewin...

Sunil Kumar G about 3 months ago. 4 min read

Redefine Trigger Marketing with Freshchat’s new ...

We gave one of our most powerful features a big functionality upgrade and a brand new look. With our...

Daniel Rajan about 4 months ago. 3 min read

Introducing Freshchat marketplace – the icin...

Light up the candles, ‘cause we’ve turned two! As part of the celebrations, we’ve launched...

Syed Balkhi about 6 months ago. 6 min read

6 ways to boost e-commerce sales this year

The entire point of an e-commerce store is to make sales and boost revenue. If you aren’t meeting ...

Daniel Rajan about 6 months ago. 4 min read

Announcing Freshchat’s Away Experience – s...

(Spoiler alert! It’s not by turning off your chat widget) Today, we’re announcing a bette...

Manish Nepal about 7 months ago. 9 min read

7 reasons why your customer engagement is sufferin...

Customer engagement in an age of fleeting loyalty Running a business can be very tricky in today’s...

Maggie Michelle about 8 months ago. 3 min read

How sentiment analysis can strengthen a customer s...

The boom of big data is not showing any signs of slowing down. And with over half of North American...