Why is Customer Sentiment Analysis Crucial to your Business

on November 30, 2021. 6 min read

“In a world where products and services are becoming more and more commoditized, customer experience is the only true differentiator.”  Customer expectations are changing every day. They want instant resolutions, personalized support, and for businesses to be available on all support platforms. Similar to how people show emotions towards fellow human beings, customers also have…

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