Aashika Suresh on May 9, 2022. 7 min read How to Build Customer Focus Into Your Business Str... What is Customer Focus? “Focus on something the customers want and then deliver it” – Sam ...
Aashika Suresh on June 11, 2021. 6 min read What is Customer Obsession? Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...
Aashika Suresh on June 8, 2021. 7 min read The 6 Customer Satisfaction Metrics You Need to be... Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...
Aashika Suresh on June 7, 2021. 6 min read How to Perfect Customer-Facing Roles Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...
Aashika Suresh on May 13, 2021. 6 min read Cobrowsing: The Secret to Great Customer Service Recall the first time you learned to write. Or ride a bicycle. In all probability, you needed some h...
Aashika Suresh on May 13, 2021. 8 min read The What, Why, and How of Targeted Messaging Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...
Aashika Suresh on April 14, 2021. 6 min read How to Perfect the Art of Customer Courtesy “Kindness and courtesy are at the root of a positive customer service experience.” ̵...
Aashika Suresh on March 17, 2021. 8 min read 12 Bulletproof Customer Appreciation Ideas with Ex... What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
Aashika Suresh on February 24, 2021. 7 min read What Is Customer Self-Service? 4 Scenarios That Ca... A need for customer self-service Despite living in the age of quick tech, if the business’s custom...
