Aashika Suresh

Writer. Dreamer. Sunlight Seeker.

Aashika Suresh

Customer Obsession: The Fixation That’s Fantastic for Your Business

Customer Obsession: The Fixation That’s Fantasti...

Kerry Drake flew from San Francisco to Lubbock, Texas, on a United Airlines flight to meet his mothe...
The 6 Customer Satisfaction Metrics You Need to be Measuring

The 6 Customer Satisfaction Metrics You Need to be...

Gratification. Satisfaction. Contentment. These are the feelings that all businesses want to leave t...
How to Perfect Customer-Facing Roles

How to Perfect Customer-Facing Roles

Imagine walking into a store to be greeted by a warm, welcoming smile from a receptionist. They spea...
Cobrowsing: The Secret to Great Customer Service

Cobrowsing: The Secret to Great Customer Service

Recall the first time you learned to write. Or ride a bicycle. In all probability, you needed some h...
The What, Why, and How of Targeted Messaging

The What, Why, and How of Targeted Messaging

Know thy audience is at the heart of any impactful communication. Whether you ask a toastmaster, a s...
How to Perfect the Art of Customer Courtesy

How to Perfect the Art of Customer Courtesy

“Kindness and courtesy are at the root of a positive customer service experience.” ̵...
12 Bulletproof Customer Appreciation Ideas with Examples and Framework

12 Bulletproof Customer Appreciation Ideas with Ex...

What do Children’s Day, Teacher’s Day and Mother’s Day have in common? They are all occasions ...
What Is Customer Self-Service? 4 Scenarios That Call For It.

What Is Customer Self-Service? 4 Scenarios That Ca...

A need for customer self-service Despite living in the age of quick tech, if the business’s custom...
How to Build Customer Focus Into Your Business Strategy

How to Build Customer Focus Into Your Business Str...

What is Customer Focus? Customer focus is a philosophy that puts customer needs at the heart of all ...
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