Aashika Suresh

Writer. Dreamer. Sunlight Seeker.

Aashika Suresh

What Is Customer Self-Service? 4 Scenarios That Call For It.

What Is Customer Self-Service? 4 Scenarios That Ca...

A need for customer self-service Despite living in the age of quick tech, if the business’s custom...
How to Build Customer Focus Into Your Business Strategy

How to Build Customer Focus Into Your Business Str...

What is Customer Focus? Customer focus is a philosophy that puts customer needs at the heart of all ...
Returning Customers And Their Hidden Benefits to Your Business

Returning Customers And Their Hidden Benefits to Y...

Two customers walk into your store: one is visiting for the first time, and the other is a regular. ...
Customer Engagement Metrics You Should Track Now

Customer Engagement Metrics You Should Track Now

Today’s businesses have a plethora of digital tools at their disposal to attract customers, from b...
Customer Orientation – A Guide to Your Customer.

Customer Orientation – A Guide to Your Custo...

“Strive not to be a success, but rather to be of value.” – Albert Einstein. Think of every suc...
Groundbreaking Sales Messages to Get New Customers Today

Groundbreaking Sales Messages to Get New Customers...

In business, there is often a debate around whether sales and in turn sales messaging, is an art or ...
Tips to Boost Live Chat Sales and Increase Conversion 

Tips to Boost Live Chat Sales and Increase Convers...

Why you need to leverage chat sales: Over 63% of leaders expect a continued rise in contact center v...
A Guide to a Winning Bot Strategy for Your Business

A Guide to a Winning Bot Strategy for Your Busines...

For businesses looking to win at the digital automation game, chatbots are a non-negotiable part of ...
The A to Z of Chatbot Design: How to Plan Your Chatbot

The A to Z of Chatbot Design: How to Plan Your Cha...

As human beings, when we encounter someone or something for the first time, we form an instant impre...
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