Abinaya Sivaguru on December 18, 2018. 7 min read How to handle customer support with no support age... It’s that time of the year again. Houses and shops in the neighborhood are adorned in fairy lights...
Abinaya Sivaguru on November 12, 2018. 11 min read E-commerce in the experience economy – How V... E-commerce and the internet have created a huge disruption in the way we shop. People are more incli...
Abinaya Sivaguru on November 1, 2018. 7 min read How to handle a flood of customer complaints A company PR disaster can be a customer support leader’s worst nightmare. Picture this: You ar...
Abinaya Sivaguru on October 24, 2018. 9 min read Customer Engagement: 7 strategies to get your happ... A customer trials your product and loves it. You make a deal, sign a contract, and you both hope for...
Abinaya Sivaguru on October 18, 2018. 7 min read Boost your customer engagement game with Campaigns Consider this scenario in the offline world, you walk into a store and the sales people start follow...
Abinaya Sivaguru on August 30, 2018. 5 min read How social media predicted the rise of live chat f... Social media may have started as a place for us to poke our friends and share LiveJournal updates, b...
Abinaya Sivaguru on August 22, 2018. 4 min read Redefine routing with Message Channels Customers prefer live chat because of the fast response time. Why sit around and wait on an IVR call...
Abinaya Sivaguru on August 20, 2018. 5 min read How to nail the mix of automation and personal hel... It seems like every few years the frenzy over automation and AI for chatbots whips up again, and the...
Abinaya Sivaguru on August 2, 2018. 7 min read We’ve finally hung up on cold calls. Now what? Those who remember when cold calls were in their prime will rejoice their slow but imminent death. L...