Abinaya Sivaguru

Technical/Content Writer, Marketer at Freshchat. Perpetual book-smeller with a gypsy soul. Occasional artist. Exceptionally caffeine absorbent. Loves mountains, long drives, and photography.

Abinaya Sivaguru

Customer Support Holiday Edition – How to handle customer support with no support agents?

Customer Support Holiday Edition – How to ha...

It’s that time of the year again. Houses and shops in the neighbourhood are adorned in fairy light...
E-commerce in the experience economy – How VA, AR and drone deliveries are shaping customer experience

E-commerce in the experience economy – How V...

E-commerce and internet has created a huge disruption in the way we shop. People are more inclined t...
How to handle a flood of customer complaints

How to handle a flood of customer complaints

A company PR disaster can be a customer support leader’s worst nightmare. Picture this: You ar...
Customer Engagement: 7 strategies to get your happily-ever-after with customers

Customer Engagement: 7 strategies to get your happ...

A customer trials your product and loves it. You make a deal, sign a contract, and you both hope for...
Boost your customer engagement game with Campaigns

Boost your customer engagement game with Campaigns

Consider this scenario in the offline world, you walk into a store and the sales people start follow...
Customer support for the digital era

Customer support for the digital era

We know that consumers are more connected to each other than ever before. That’s pretty much t...
15+ live chat for business stats you will be surprised by

15+ live chat for business stats you will be surpr...

Adopting live chat for business is one of the most progressive moves you can take today as an e-comm...
How social media predicted the rise of live chat for support

How social media predicted the rise of live chat f...

Social media may have started as a place for us to poke our friends and share LiveJournal updates, b...
Redefine routing with Message Channels

Redefine routing with Message Channels

Customers prefer live chat because of the fast response time. Why sit around and wait on an IVR call...
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