Design
How machines learned to chat
The 6 levels of chatbot tech—and where it's headed next
Dan Tynan
7 mins read
Experience
Shep Hyken: Agents need AI more than your customers
Todd Krieger
4 mins read
Success
A ‘Texas-sized solution’ for IT at Texas A&M
Shivani Ramakrishnan
1 mins read
Performance
New study reveals 4 key traits of CX leaders
Todd Krieger
2 mins read
Explore The Works
Value
Maximizing value at the intersection of software, business, and people
Design
Exploring how to create simple, intuitive, people-first tools and work environments
Experience
Trends and insights about improving experience for employees, customers, and buyers
Performance
Exploring economic and strategic factors that drive business performance
Company news
News and insights from Freshworks
Life at Freshworks
Exploring Freshworks’ values, people, and culture
Research
Industry trends and insights on the future of work and business
Customer success
Exploring how customers and partners are succeeding
Latest
Research
Report: Key strategies for AI-powered customer service
Sanjay Gupta
1 mins read
Company News
How IT pros can spot AI imposters
Shivani Ramakrishnan
1 mins read
Research
Reimagining IT service management with AI
Shivani Ramakrishnan
1 mins read
Life at Freshworks
How students are helping expand Freshworks Marketplace
Sampriti Singha Roy
2 mins read
Success
Forrester: Freshworks Customer Service Suite delivers 225% ROI
Varun Krishnan
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Company news
Freshworks awarded best-software honors
Team Freshworks
1 mins read
Life at Freshworks
Lessons learned from Freshworks’ first pitch deck
Sampriti Singha Roy
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Performance
3 skills needed to succeed with generative AI
Howard Rabinowitz
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Value
Deepa Subbaiah: Human skills that matter most in the digital enterprise
Todd Krieger
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Value
Why your generative AI projects are stuck at the starting line
Dan Tynan
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Company News
Unleash productivity: Freddy Copilot goes general availability!
Priya Subramani
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Company News
Unlock IT staff productivity with Freddy Copilot
Venkat Balasubramanian
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Company News
Freshworks and AWS: Champions of small and medium businesses
Jen Dawson
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Company news
Siddhartha Agarwal: Next-gen challenges for gen AI
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Company news
AI + IT = better EX
Aprajitha Suryanarayanan
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