Raghav Viswanathan

Product Marketer. Tech enthusiast with an affinity for horror flicks. Also Manchester United fan in hiding.

Raghav Viswanathan

Are you taking the effectiveness of your customer support for granted?

Are you taking the effectiveness of your customer ...

Recent studies reveal that the US is lagging behind in Customer Service Satisfaction Reports. Appare...
Customer support vs customer service: what’s the difference?

Customer support vs customer service: what’s...

Understanding the nuances between customer support and customer service Mixing up customer support a...
Why live chat for business is a secret weapon for small support teams

Why live chat for business is a secret weapon for ...

There are a lot of myths about customer support, but a big one for small teams is this: the immediat...
How live chat for business improves conversions

How live chat for business improves conversions

Live chat for business is still seen as a customer support vs. customer nurturing tool. But what mos...