Saurav Singh

Saurav Singh

How to Use WhatsApp for Business  – A Step by Step Guide

How to Use WhatsApp for Business – A Step b...

4 billion people in the world have a smartphone. Out of that, 2 billion people use Whatsapp and 68% ...
Decoding Chatbot Technology: A Definitive Guide for Beginners!

Decoding Chatbot Technology: A Definitive Guide fo...

59% of customers are more likely to buy when brands answer their queries in under a minute. And a s...
What is a Virtual Agent? Everything You Need to Know

What is a Virtual Agent? Everything You Need to Kn...

A virtual agent (also called Intelligent Virtual Agent or Chatbot) is a software program that effect...
Top 7 Live Chat Metrics to Track for Great Customer Service [Tips Included]

Top 7 Live Chat Metrics to Track for Great Custome...

Good customer service is like an analog clock where all the gears work seamlessly in a coordinated m...