Shrivarshini Somasekhar

Content Writer | Home Chef | Gryffindor

Shrivarshini Somasekhar

Real-Time Messaging: The Complete Guide for Modern Businesses

Real-Time Messaging: The Complete Guide for Modern...

What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messa...
The Ultimate Guide to Asynchronous Messaging

The Ultimate Guide to Asynchronous Messaging

In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...
Definitive guide to winning customers with proactive chat

Definitive guide to winning customers with proacti...

Proactive Chat vs. Reactive Chat. Did you know that on average only 2% of website visitors turn into...
6 fail-proof steps for a successful live chat implementation

6 fail-proof steps for a successful live chat impl...

The need for successful live chat implementation Imagine you could generate leads, engage with custo...
4 surefire ways to increase customer satisfaction with chatbots

4 surefire ways to increase customer satisfaction ...

CX experts have time and again agreed that if your customers are not happy, you can’t sustain ...