Shrivarshini Somasekhar on June 11, 2021. 7 min read Real-Time Messaging: The Complete Guide for Modern... What is Real-Time Messaging? Real-time messaging is the simultaneous exchange of text or media messa...
Shrivarshini Somasekhar on May 19, 2021. 4 min read The Ultimate Guide to Asynchronous Messaging In 2021, nearly 21% of live chat support messages went unanswered. With growing chat volumes every y...
Shrivarshini Somasekhar on August 25, 2020. 6 min read Definitive guide to winning customers with proacti... Proactive Chat vs. Reactive Chat. Did you know that on average only 2% of website visitors turn into...
Shrivarshini Somasekhar on July 1, 2020. 5 min read 6 fail-proof steps for a successful live chat impl... The need for successful live chat implementation Imagine you could generate leads, engage with custo...
Shrivarshini Somasekhar on May 20, 2020. 5 min read 4 surefire ways to increase customer satisfaction ... CX experts have time and again agreed that if your customers are not happy, you can’t sustain ...
