Look for a chatbot that fits your business needs.
When implementing chatbots within the sales funnel, it’s important to find a provider who offers extensive capabilities where automation can fill in online sales gaps. Your chatbot should be able to:
Trigger Messages
Chatbots can automate trigger messages to nudge site visitors into action. Trigger messages are similar to pop-up displays that appear once you enter a website, but it’s within the chat widget. Unlike pop-up displays that end up hiding content on the page, and offer only one-way communication, chatbots are personalized and conversational without hiding the page contents.
Automatically escalate to sales reps
Chatbots can be trained to automatically transfer the chat to an agent based on customer intent. There are two instances where agent hand-off is useful. First, to handle frustrated customers, and second, to resolve queries beyond the abilities of a chatbot.
Integrates with CRM
Once the chatbot qualifies leads, it automatically sends the leads to the CRM. This makes keeping track of leads much easier and helps sales teams stay productive.
Automatically schedule meetings with sales
With chatbots, you can add widgets of third-party apps such as Google calendar, in order to expand the capabilities of the bot. In fact, getting appointments is still the biggest problem faced by visitors when interacting with online businesses. Chatbots easily eliminate this problem. When the visitor requests to set up a meeting with the sales team, they can do it within the chat widget.
Connect across languages and platforms
If your customers are globally located, then you’ll want a chatbot that can communicate in several languages and integrate with channels other than your website (like WhatsApp for Business and Apple Business Chat).