Why use a chat widget?
In a recent survey, more than half of all customers said they preferred to chat online with a company instead of using other options such as email, phone support or social media. This is because unlike other channels, chat widgets allow visitors to reach out to a company at the time they have a question, and get an immediate response.
Chat widgets can also be created with multiple goals in mind, all working out of the same, easily accessible window. With a live chat widget, you can:
- Allow visitors to immediately reach out for help across your entire website, instead of having to search for a way to contact you and then wait for a delayed response.
- Track customer activity across your site to quickly identify where customers are running into issues and offer proactive advice.
- Convert window shoppers into buyers by monitoring common points of website bounce or cart abandonment, and offering incentives to purchase.
- Publish FAQs so that customers can find answers quickly without leaving the page.