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Acquire, engage, and assist customers with Freshdesk Messaging’s (formerly Freshchat) AI chatbots.
If you are just starting with chatbots, chances are you're looking for a free version to learn the basics. Free AI chatbots are capable of simple automations such as asking a set of predefined questions, searching for an answer from within your knowledge base, handing over a chat to an agent, and collecting user data.
If this sounds suspiciously like a simple self-service chat widget, it's because "Free" AI chatbots are often exactly that, and not really AI-enabled at all. These free alternatives will quickly display their limitations when you need to upgrade their capabilities or integrate it with your helpdesk or CRM. So if you want to set up a future proof AI chatbot that will fulfill all your requirements at different stages of your business, then consider going for paid options that are truly AI-enabled.
Here are some of the ways in which a truly AI-enabled chatbot software can help grow your business.
Replace cold selling with intent-driven selling. Understand your prospects based on their behavior and start a personalized conversation based on their actions.
Leverage user behavior data to engage with visitors that have displayed an interest or intent to purchase, and convert them into leads or customers.
Remove the guesswork from your responses. Understand the user’s intent and send precise answers or automatically transfer a conversation to a human.
Start a conversation with your website visitors before they exit. Send personalized messages, reduce bounce rate, and nurture visitors with low intention to buy.
Collect user intel based on their actions on your website/ product/ app, and target proactive messages to qualify, nurture, and sell.
With the real-time dashboard, measure key metrics including response rate, conversation trends, resolution time, and keep tabs on your team's performance.
Use Freddy Answer Bot to automate repetitive queries, deliver instant answers and follow up with smart conversations.
Use Freddy Custom Chatbots to create conversational bot flows to qualify leads, nurture prospects and bring down cart abandonment.
With Freshdesk Messaging, creating a chatbot is as simple as composing an email.
Choose the right solution for you - Freddy Answer bot or Custom Bot
Based on your requirements, you can either opt to sign up for the Freddy Answer bot to create simple workflows or the AI-enabled Freddy bots to build interactive, customizable workflows.
Design your workflows
Whether you are setting up an FAQ bot or an AI-enabled chatbot, design intuitive workflows that help customers find answers, enable ticket deflection and provide seamless customer experiences.
Preview and publish
Preview the bot flow to check how it works in real-time and once you’re done, hit the publish button to make it live.
Freshdesk Messaging’s support and sales bots are built on top of AI and ML that detect the intent of prospects and learn from the questions asked over-time.
Integrate Freshdesk Messaging with WhatsApp, Facebook Messenger, iMessage, and Slack for an all-encompassing support experience.
Bring a messenger right inside Freshdesk and respond to chats and tickets from the same place.
Route chats based on the skill level and current chat load of your team members to avoid the hassle of cherry-picking conversations and manually assigning it to agents.
Use chatbots to gather information about visitors over a period of time, use that data to qualify leads, and help sales reps focus on converting leads
“With Freshdesk Messaging’s APIs, we’ve customized our chat experience and are providing personalized support to our customers.”
“With Freshdesk Messaging we introduced messaging across web and mobile, making us the very first major US credit card to offer messaging without interruption - keeping the conversation history across any device.”
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
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