Looking for free AI chatbots?

If you are just starting with chatbots, chances are you're looking for a free version to learn the basics. Free AI chatbots are capable of simple automations such as asking a set of predefined questions, searching for an answer from within your knowledge base, handing over a chat to an agent, and collecting user data.

If this sounds suspiciously like a simple self-service chat widget, it's because "Free" AI chatbots are often exactly that, and not really AI-enabled at all. These free alternatives will quickly display their limitations when you need to upgrade their capabilities or integrate it with your helpdesk or CRM. So if you want to set up a future proof AI chatbot that will fulfill all your requirements at different stages of your business, then consider going for paid options that are truly AI-enabled.
Here are some of the ways in which a truly AI-enabled chatbot software can help grow your business.

Do more with Freshdesk Messaging’s (formerly Freshchat) AI chatbots

Intent driven selling


Replace cold selling with intent-driven selling. Understand your prospects based on their behavior and start a personalized conversation based on their actions. 

Acquire and engage leads


Leverage user behavior data to engage with visitors that have displayed an interest or intent to purchase, and convert them into leads or customers. 

Offer precise and instant answers

Remove the guesswork from your responses. Understand the user’s intent and send precise answers or automatically transfer a conversation to a human.

Start conversations with prospects 

Start a conversation with your website visitors before they exit. Send personalized messages, reduce bounce rate, and nurture visitors with low intention to buy.

Turn visitors into customers


Collect user intel based on their actions on your website/ product/ app, and target proactive messages to qualify, nurture, and sell. 

Real-time smart insights


With the real-time dashboard, measure key metrics including response rate, conversation trends, resolution time, and keep tabs on your team's performance.

Chatbots tailored for your business needs

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Start smart conversation with instant answers

Use Freddy Answer Bot to automate repetitive queries, deliver instant answers and follow up with smart conversations.

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Create custom chatbot flows without coding

Use Freddy Custom Chatbots to create conversational bot flows to qualify leads, nurture prospects and bring down cart abandonment.

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Build Code-Free AI chatbots in 3 simple steps!

With Freshdesk Messaging, creating a chatbot is as simple as composing an email.

Step 1

Choose the right solution for you - Freddy Answer bot or Custom Bot

Based on your requirements, you can either opt to sign up for the Freddy Answer bot to create simple workflows or the AI-enabled Freddy bots to build interactive, customizable workflows.

Step 2

Design your workflows

Whether you are setting up an FAQ bot or an AI-enabled chatbot, design intuitive workflows that help customers find answers, enable ticket deflection and provide seamless customer experiences.

Step 3

Preview and publish

Preview the bot flow to check how it works in real-time and once you’re done, hit the publish button to make it live.

What makes Freshdesk Messaging (formerly Freshchat) the best AI chatbot software?

  • AI chatbot that learns

Freshdesk Messaging’s support and sales bots are built on top of AI and ML that detect the intent of prospects and learn from the questions asked over-time.

  • Integration with messaging channels

Integrate Freshdesk Messaging with WhatsApp, Facebook Messenger, iMessage, and Slack for an all-encompassing support experience.

  • Integration with CRM 

Bring a messenger right inside Freshdesk and respond to chats and tickets from the same place.

  • Intelligent agent handoff

Route chats based on the skill level and current chat load of your team members to avoid the hassle of cherry-picking conversations and manually assigning it to agents.

  • Automatic lead qualification

Use chatbots to gather information about visitors over a period of time, use that data to qualify leads, and help sales reps focus on converting leads



Freshdesk Messaging's AI chatbot Freshdesk Messaging's AI chatbot

Powering millions of conversations for businesses of all sizes