SmartPlugs brings all the data from your apps and systems inside the inbox. Be it a CRM, helpdesk, delivery tracking, or other third party applications, with SmartPlugs, your team members can get all the contextual information to recommend better, sell smarter, and support faster.
Set up pre-formatted responses for the most common questions, saving your team the trouble of typing in common messages. You can also set up shortcodes to access a canned response even faster.
With private notes, team members can record details and log updates for future references, making it visible to other members in the team and sharing information in real-time.
Turn business hours on for your team, communicating team member availability to visitors when they reach out. Set-up expectations ahead of the conversation and control availability based on day-of-the-week
Respond and engage with multiple visitors at the same time and in a single action. Select multiple conversations and engage, assign, or resolve in one go. Save time, and increase productivity.
Categorize resolved conversations by adding labels to them.
Alert and notify both visitors and team members when they are inactive and have navigated to other pages.
Read receipts provide team members clarity on conversation status. Know if the user has seen your message and engage smarter