WhatsApp Business API
Delivering customer 'wow' is now just two ticks away!
✔️Quick Onboarding ✔️Scale with Ease
✔️Advanced AI Bot ✔️Rich media Notifications
With over 1.5bn users in across 180 countries, WhatsApp is the most used messaging app across the world.
84% of businesses believed that using WhatsApp Business contributed in increasing CSAT and revenue.
Open rate for WhatsApp is around 70%.
Provide quick 1-on-1 conversational support on your customers' preferred messaging app to resolve your customers' queries instantly
Deliver outbound notifications like bookings and payment updates. Proactively engage with your customers after getting Opt-ins
Redirect phone calls to your WhatsApp Business Phone number and bring down operational costs
Send One Time Passwords (OTPs) securely and protect customer accounts with WhatsApp's built-in end-to-end encryption
Provide quick support by pulling context from Smart Plugs in an intuitive interface
Manage scale by giving answers and follow up with intent based conversations through our AI powered Bots
Do more by integrating with your favorite CRMs, helpdesks and more. All, in one place!
Monitor your team performance and metrics like CSAT with our real time reports
“The WhatsApp + Freshchat integration (has) made it possible for us to provide great quality and quick support to our customers, which is indispensable in our business.”
“After we implemented the Freshchat - WhatsApp integration, we have seen a 30%-40% increase in sales”
“The Freshchat - WhatsApp Integration allowed us to increase not just productivity but also revenue that we could have missed out on”
“The new Freshchat and Whatsapp integration enables our team to communicate with our customers on the most popular messaging platform in our market. The result is faster response and definitely happier customers!”