For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Redefine your customer service strategy by leveraging Freshdesk Messaging's (formerly Freshchat) official WhatsApp Business integration to serve your customers, wherever they are.
Start your WhatsApp application by signing up for Freshdesk Messaging (formerly Freshchat).
Your customers have adapted to the new normal. Freshdesk Messaging's
best-in-class AI-powered messaging software helps your team do the same.
Prioritize messages from multiple WhatsApp numbers. Serve your customers better by connecting with your favorite 3rd party tools to get full customer context, collaborate with your teammates remotely and more.
Empower your team with a simple, yet powerful Inbox.
Build and deploy complex decision trees on WhatsApp using our no-code bot builder. Let your team focus on meaningful work, while the bots resolve repetitive questions by providing precise answers instantly.
Automate resolution at scale.
Automatically send notifications at the right moment using Template messages. Attach images, videos and documents to these messages to add more context.
Use the Marketplace to connect with tools like Freshdesk, Stripe, Calendly, etc
Route incoming messages to the right teams instantly and increase CSAT.
Derive insights from customer touchpoints and make business-critical decisions
Use Freshdesk Messaging with other digital channels like Messenger, LINE, Telegram, Messages, etc
Personalize your agent and customer experiences in 20+ languages. Automatically translate incoming messages
Use a robust and secure software that’s GDPR compliant
“Since we started using WhatsApp with Freshdesk Messaging, we can proudly say that our rating is 5.0 stars.”
“WhatsApp has been a really amazing channel for us. In a span of 3 months, after implementation, we’ve seen a 16X increase in chats.”
“With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context.””
The WhatsApp Business integration is available on the Pro and Enterprise plans.
1. Sign up for Freshdesk Messaging to receive an email with the next steps
2. Provide the necessary details and apply for business approval by WhatsApp
3. Complete the OTP based setup and start using an official WhatsApp Business account with Freshdesk Messaging
Get access to an official WhatsApp Business account with Freshdesk Messaging in 5 days
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