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Enable your customers on Facebook to reach your right from where they are
Brings conversations from web, mobile, and social messengers under one inbox
Connects with payments, order management, or CRM tools for real-time conversations on order updates, refunds, and more
Secure with OTP authentication, privacy modes, HIPAA and GDPR compliance
for your support teams working across different regions, times or time zones.
with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages.
with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do
“With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context.”
Use Freshchat’s Facebook integration to deliver personal, proactive, and timely customer service.
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