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Enable your customers on Facebook to reach your right from where they are
Brings conversations from web, mobile, and social messengers under one inbox
Connects with payments, order management, or CRM tools for real-time conversations on order updates, refunds, and more
Secure with OTP authentication, privacy modes, HIPAA and GDPR compliance
for your support teams working across different regions, times or time zones.
with our Live Translate feature. Also, our agent platform and customer messenger supports over 32 languages.
with advanced Roles and Permissions. Create special privileges and profiles that specify what an agent can see and do
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
Use Freshdesk Messaging’s Facebook integration to deliver personal, proactive, and timely support.
Start your 21-day free trial. No credit card required.
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