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Customer Relationship Management (CRM) is a software that helps businesses foster strong customer relationships and improve sales and retention by having quality conversations with prospects and customers.
Managing relationships with customers mean being able to look beyond data and understand the context that drives interactions. This context is obtained through different channels—spreadsheets, phone, email, face-to-face meetings, etc.
Being able to access all this context instantly and with minimal effort is a struggle, especially when it is scattered across different tools. That’s where a single tool (read CRM tool) can make a pivotal difference.
There are a lot of CRM tools in the market, but only a handful can be certified as ideal CRM software.
So, if you are looking for CRM software that syncs seamlessly with your business, you need to choose wisely. Make sure to tick off all these attributes before qualifying it as the best CRM tool for your business.
Smooth migration of data from spreadsheets or other CRM tools.
Intuitive UI that is straightforward and trumps spreadsheets
High ROI for the money invested in the CRM.
Scales as your business grows.
Integrates with your other software used for billing, file collaboration, etc.
High user rating on review websites such as G2 Crowd and Capterra.
Testimonials from existing customers.
Instant and dedicated post-sales support.
Freshworks is a leading SaaS company trusted by over 40,000 customers around the world and provides a suite of products that take customer engagement to the next level. When we started off not long ago, we thought that buying an expensive or popular CRM system software will take care of our unique needs. But our teams wasted hours learning it and the UI was cluttered with features we didn't need. So, we took a step back and asked ourselves, "What do SMBs like us really want in the CRM?" And that was the inception of Freshworks CRM.
Freshworks CRM is an intuitive software tool that enables your salespeople to start selling from day 1. It works out of the box so that you can:
Gartner Magic Quadrant 2020 - Sales Force Automation
G2 Crowd CRM Software Leader 2020
GetApp Best Functionality & Features 2020
Capterra Top20 2020
Freshworks CRM comes with a straightforward and intuitive UI that removes the need to wander around applications to get work done.
It has a freemium plan that lets you get started. As your business grows, it scales along with it and gives you more premium features at an affordable price.
You also get free, 24x5 support over the phone, chat, and email—irrespective of whether you’re a free user or a paying customer.
Freshworks CRM can improve sales productivity and make the lives of salespeople easier and more organized.
Here are some possibilities with Freshworks CRM:
Freshworks CRM brings the three most used channels under one window—email, phone, and chat.
It also gives you complete information about your customers and prospects on a single screen. On this page, you can:
Get the most out of Freshworks CRM by integrating it with various software for:
Chat and telephony.
File sharing and collaboration.
And more! Check out our marketplace for more integrations
Keeping the data in CRM up-to-date is a challenge when it involves performing everyday mundane tasks. Maintain a clean CRM, and also save your time and efforts with automation in Freshworks CRM. You can:
Learn more about what automation can do
To scale your business, it is essential that you track and optimize your sales process. Using sales reports, you can also cut through the noise and understand exactly where your sales stand, and how your sales team is performing. You can see their:
More about sales reports
Every business is unique, and you can tailor Freshworks CRM to fit your business needs. With Freshworks CRM, you can:
See what else you can customize in Freshworks CRM
increase in revenue
increase in productivity
faster sales cycle
automation of tasks
faster in generating reports
Start your 21-day free trial. No credit card required. No strings attached.
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