A chatbot builder or bot builder is a platform that is used to build a chatbot and deploy it on different channels such as web, app, or messaging apps. While some bot builders require you to code your chatbots, some advanced chatbot builder provides a visual interface to build a chatbot with simple drag and drop.

Some of the must-have features of a chatbot builder include.

• A visual bot builder

• Ability to build Artificial Intelligence (AI) chatbots  

• Have omnichannel messaging support 

• Ability to add automatic agent handover from bots

• Able to provide real-time analytics on chatbot

• Chatbot widget customization

• Data Security

Creating a chatbot with Freshchat is a simple 4 step process

1. Sign up and navigate to the chatbot builder

2. Create a new bot flow with a few drags and drops

3. Preview your chatbot with the bot builder

4. Select a channel of your choice and deploy the chatbot

Building a chatbot from scratch - either by an in-house coding team or by outsourcing to a third-party is a complex, highly technical, time-consuming, and expensive process. Also, these chatbots have to be built on a per-case basis and require huge coding effort again when any changes have to be made in the chatbot based on business needs.

With these challenges, a visual chatbot builder such as Freshchat provides an easier and faster way to build and deploy chatbots. It has democratized the chatbot's building process and made it accessible to even small businesses that can’t afford to code an AI chatbot on their own. Now that chatbot builders such as Freshchat come equipped with underlying Artificial Intelligence (AI) and Machine learning (ML) technologies, every business that needs to deliver smart customer service to their users can build an AI chatbot on the go.

Freshchat is the easiest and the most advanced chatbot builder you can use to build AI chatbots for your business. With Freshchat, you can

• Build multilingual AI chatbots that understand user intent, have personalized conversations and can respond in the user’s language.

• Train your chatbots over different data sets using Machine Learning (ML)

• Get real-time insights on chatbots

• Build a chatbot in a few clicks using the visual chatbot builder

• Deploy your chatbot on different channels such as web, app, and messaging channels

• Customize your chatbot to matches with your brand 

• Use ready-made chatbot template for specific use-cases

• Transfer conversation seamlessly to an agent