For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Instant and personalized responses and resolutions for your customers on LINE.
Connect your LINE accounts and bring all your LINE conversations, including images and hyperlinks, into your Freshdesk Messaging. Handle all your conversations from one place with ‘Team inbox.’ View and prioritize conversations that need immediate attention - let your customers know you’re there for them.
Deploy your chatbots on LINE so your customers can get instant responses to their questions 24x7. Engage and delight your customers by automating resolutions. With seamless and contextual agent handovers, you can save time for both your customers and agents.
Map every LINE account to the relevant Topic and Group inside Freshdesk Messaging so the conversations are routed to the right agents in your team. This way customers reaching your support for billing-related issues are automatically routed to the Billing group.
Bring conversations from web, mobile, and social messengers under one inbox
Connect with all your third party apps and tools for real-time conversations on order related issues and more.
Secure with OTP authentication, privacy modes, HIPAA, and GDPR compliance.
for your support teams working across different regions and timezones.
with our Live Translate feature. Our agent platform and messenger supports over 32 languages.
with advanced roles and permissions. Customize profiles to specify what an agent can see and do.
“For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ‘just give us a call’-approach to service for many years.”
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