Customer service that breaks the CSAT scale
Have customers seeing stars with a unified and intelligent support platform.
Phone, chat, email, SMS, What'sApp—talk to customers on the channels of their choice.
With complete customer context on a unified record, agents can anticipate any need.
Innovate with the freedom to launch only what you need when you need it.
Deliver a seamless experience across digital and traditional channels with Freshdesk Omnichannel.
Delight customers across modern messaging channels with AI-driven conversational engagement.
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
Learn how to streamline customer support and achieve higher service returns
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