A round-robin that does more
Unlike Intercom’s round-robin which only does chat distribution, IntelliAssign ensures that no idle conversation is clogging your agent's pipeline. It automatically marks idle conversations as inactive and assigns new incoming chats to that agent. Also when a resolved chat is opened again, i.e. if the same customer reaches out to you again within a period of time, the conversation will be assigned to the same agent to maintain context.
Additionally, IntelliAssign also distributes chats based on the agent's skill level. This way your most experienced agents can take on more chats.
See how IntelliAssign can really make the difference.