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Engage, assist and delight customers on WhatsApp in real-time.
✔ Official WhatsApp Business Service Provider
✔ Set up WhatsApp Business account in 5 days
✔ WhatsApp chatbots to assist your customers 24/7
No credit card required
WhatsApp offers two solutions to run your business on WhatsApp.
It is a free app available on Google Play Store and Apple’s App Store that can be directly downloaded on your phone.
With the WhatsApp Business app you get only the basic functionalities like automatically greeting a user, away messages, and the ability to create a product catalog. It supports only one agent per WhatsApp number and doesn’t support chatbots.
WhatsApp Business API establishes communication between your customers (using WhatsApp) and your support team.
When you use WhatsApp Business API, your agents can engage with customers in real-time, with context, and a unified view via Customer Messaging Software. Offers everything you’ll need to grow your business on WhatsApp, including chatbots and multi-agent support.
Assist your customers 24x7 with common queries, help them with product recommendations, share order updates automatically and deliver an effortless online store experience on WhatsApp.
Respond instantly and support your customers at scale with the help of multi-agent functionality. WhatsApp Business API integrated with a Customer Messaging Software improves your team’s productivity by:
Providing a unified inbox to your agents for seamless collaboration
Setting up assignment rules on the go
Automatically assigning chats to respective teams based on the type of questions
Reassigning customers and tasks to other agents/ teams with a note.
Share notifications or alerts that can help you proactively connect with customers. All message templates are first approved by WhatsApp to ensure a high-quality user experience and stop spam. Businesses can -
Send order and payment updates
Recommend products based on a recent purchase
Send back in stock notifications
Alert customers on relevant offers and deals
Direct your customers to your website, ask them to pay for their order or let them call your support team using the interactive button message templates.
WhatsApp offers two types of interactive button templates:
a. Call-to-action buttons - Encourage your consumers to visit your website or call your support team. These message templates can have up to two buttons per message.
b. Quick reply buttons - Receive instant customer responses with ‘Quick reply button’ templates and respond in real-time. These message templates can have up to three buttons in one message.
Start your WhatsApp application by signing up.
Use chatbots to assist customers with purchases, payments, and repeated queries. Help your agents be more productive by leveraging the automation available with Freshdesk Messaging and WhatsApp Business API integration.
With WhatsApp’s capability to deliver an online store experience and showcase products with rich media, you have an opportunity to improve sales while delivering customer service.
Proactively share updates related to an order, service request, appointment, or payments. This reduces the need to ask follow-up questions and reduces repetitive queries.
A verified business profile ensures the legitimacy of both the business and the end-user, which means that you and your customer are operating in a protected environment.
On WhatsApp, chat is a two-way street where businesses and customers can interact effortlessly in real-time and on the go.
Leverage the familiar WhatsApp interface to send text messages, images, and videos to your customers and talk to them the same way they would talk to their friends.
✔ Build a full-fledged e-commerce store on WhatsApp.
✔ Use chatbots to create an end-to-end buying experience.
✔ Share details such as - order status, payment confirmation, time of delivery, delivery confirmation with your customers.
✔ Use chatbots to assist customers with requests such as updating delivery address, order cancellation, refund status.
✔ Reduce cart abandonment rate with back-in-stock reminders, recommendations based on recent purchases, relevant offers, and deals.
✔ Notify your customers about new product launches relevant to them.
When it comes to financial transactions, there are two types. One where the client would prefer human interaction vs one where the client would like complete autonomy.
✔ Help customers avail self-service for basic tasks such as
Opening an account
Getting an account statement
Blocking a card
Finding an ATM nearby
✔ Share installment reminders or information on premium services
✔ Share relevant offers such as credit card discounts and/or partnerships
✔ Product recommendations on recent purchases such as signing up for a new credit card, line of credit or installment plan.
✔ Help customers place an order directly from WhatsApp
✔ Use chatbots to help customers with
Updating delivery or order details
✔ Get delivery confirmation (with OTP)
✔ Collect delivery feedback
70% of travelers prefer to be notified via messaging and 54% of Millenials prefer messaging to calling for lost luggage and other help. With WhatsApp Business API.
✔ Share hotel bookings, boarding passes, and communicate any delay or rescheduling.
✔ Address any queries related to the travel and stay.
✔ Share custom deals based on users travel preferences
✔ Notify customers about flight prices they are tracking
✔ Send cart abandonment reminders for flights not yet purchased.
Understand how your business can benefit from WhatsApp Business API
Use the Marketplace to connect with tools like Freshdesk, Stripe, Calendly, etc
Route incoming messages to the right teams instantly and increase CSAT.
Derive insights from customer touchpoints and make business-critical decisions
Use Freshdesk Messaging with other digital channels like Messenger, LINE, Telegram, Messages, etc
Personalize your agent and customer experiences in 20+ languages. Automatically translate incoming messages
Use a robust and secure software that’s GDPR compliant
“Since we started using WhatsApp with Freshdesk Messaging, we can proudly say that our rating is 5.0 stars.”
“WhatsApp has been a really amazing channel for us. In a span of 3 months, after implementation, we’ve seen a 16X increase in chats.”
“With Freshworks, we have been able to centralize omnichannel support onto a single platform. This has given us a 360-degree view of customers no matter what channel they decided to interact on, helping agents guide them to the best possible outcome with complete context.””
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