How customers benefit from messaging software
Better customer experience
Messaging is an easy access channel that can be positioned on every web page/app to help the user. It can be a single point of all communication between you and the customer. Once the customer starts a conversation on chat, they’ll be able to get all the answers from within the widget.
Faster resolutions for customers
Resolution time is as low as 2 minutes, as compared to email at 48 hours. No matter what the customer’s questions maybe, they’ll be able to get answers instantly from the right person. This brings wait time to a minimum and increases customer satisfaction.
More informed customers
You’ll be able to reach out to customers with product launches and updates on the go. In terms of outreach, messaging is a fast way to reach customers, educate them and also open up opportunities to cross-sell and up-sell products that they might benefit from.
Offer round the clock service within minutes across geographies and languages. No matter where your customers are you’ll be able to answer them with the help of multi-lingual support that is available at all times.