How customers benefit from messaging software
Better customer experience
Messaging is an easy access channel that can be positioned on every web page/app to help the user. It can be a single point of all communication between you and the customer. Once the customer starts a conversation on chat, they’ll be able to get all the answers from within the widget.
Faster resolutions for customers
Resolution time is as low as 2 minutes, as compared to email at 48 hours. No matter what the customer’s questions maybe, they’ll be able to get answers instantly from the right person. This brings wait time to a minimum and increases customer satisfaction.
More informed customers
You’ll be able to reach out to customers with product launches and updates on the go. In terms of outreach, messaging is a fast way to reach customers, educate them and also open up opportunities to cross-sell and up-sell products that they might benefit from.
Available 24*7
Offer round the clock service within minutes across geographies and languages. No matter where your customers are you’ll be able to answer them with the help of multi-lingual support that is available at all times.