How does a WhatsApp chatbot work?
A WhatsApp chatbot works similar to chatbots on any other messaging channel. When a user sends a message to your business’s WhatsApp number, the chatbot will pick up that conversation, analyze it, search for the most relevant answer and respond to the query. If the chatbot does not find the right answer or the user wants to talk to an agent, the chat will be transferred to an agent.
The rules for agent handover or transferring a user to another conversation flow can be defined manually or the bot can be trained on these answers. To use a WhatsApp chatbot to its full potential and make the deployment seamless, you should choose a Customer Messaging Software that has native integration with WhatsApp Business API and enables you to build and deploy chatbots on WhatsApp without any third-party tool.
Choosing a Customer Messaging software will not only save the cost of building the chatbot but will also save considerable time and effort while deploying the chatbot on WhatsApp or on other messaging channels.