What are chatbot templates?
Chatbot templates are pre-designed bot workflows that businesses can install into their conversational messaging or chatbot platform. The templates include a set of common conversations that happen when a customer seeks out support. Templates include human-like chat scripts that are timed and programed to handle interactions without the involvement of human agents.
The chatbot templates are commonly categorized by industries to suit the unique nature of each business' need.
Support leaders can choose to use chatbot templates to reduce support query volumes. Bot workflows can be introduced to reduce the reliance on live agents to handle routine and redundant queries. With the successful deployment of these templates, your agents can focus on complex, nuanced problem solving while the bot handles simple questions.