Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Go mobile-first and delight your customers with ease.
With the Freshchat SDK, you don’t have to spend time building a chat screen from scratch. Give your customers a native messaging experience on your own mobile app.
Delightful experiences in the palm of your hand, literally!
Let your customers initiate live chats with your support agents with just a click of a button from within your mobile app. Set up welcome messages, and streamline and route conversations to the right teams.
Localize the app experience with multi-lingual capabilities so you speak the language customers understand best.
Enable self-service through FAQs & bots so your customers can browse through the articles for answers any time, even on flaky networks before reaching your agents.
Make your bots the first line of defense. Create a bot in the bot builder and have both your Answers & bot flows triggered on the mobile apps natively.
Depending on the theme you have set up for your business, the support section can also be customized extensively. Take advantage of the various different fonts, font sizes, button colors, and background colors, to reflect your brand.
Trigger customer satisfaction surveys and get responses from your customers after their conversations to assess and better your support.
Alert users with push notifications to ensure they do not miss out on conversations when they are not actively using your app or are out of your app.
The Freshchat SDK can be integrated with apps built on all major platforms like native Android, native iOS, React Native, Phonegap, Xamarin.
The Freshchat app for Android and iOS enables your agents to engage customers even when they are away from their desks or are on the move.
With instant alerts to new messages, agents can view conversations, user details, activity, assign conversations to other agents, resolve, reply, add private notes, use canned responses, send images
, share FAQs, and more!
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