For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By use case
Engage with website visitors and customers from within Freshdesk.
Assign, respond to, and resolve conversations.
Assign conversations to team members or groups and respond to them from the messenger.
Know who your customers are - their profile, navigation path, and support tickets to reply with context.
Get notified about an incoming message or response made on an ongoing message to act in real-time.
Resolve conversations and choose between converting them into a new ticket or appending to an existing one.
Get a visual summary of your helpdesk and team member performance in real-time. Measure speed of response and resolution, conversation trends, CSAT ratings, compare between metrics, and deep dive into any team member performance.
Increased chat volumes, lower CSAT levels, and scanty team resources? With IntelliAssign, route messages based on your team member’s chat load and skill levels - beginner, intermediate, or expert.
Transport all Freshdesk FAQs inside the Freshdesk Messaging messenger. Give your customers the comfort of browsing for solutions and chatting with you at the same time. Make self-service silo-free and deflect the number of support tickets your team gets.
WHY FRESHdesk messaging
Talk to your users and engage them in the moment - on your website or your in-app. Send proactive messages that drives them to take an action - fill a survey, give feedback on a feature, or upgrade to a pricing plan.
Get all the context you need to make data-backed and confident conversations. Know who your visitors are, what they are up to, and pull data from external apps like CRM or order management systems using SmartPlugs
You gotta catch ‘em all and keep ‘em all. Use the Freshdesk Messaging messenger wherever your customers are - your website, mobile app, in-product, or social DMs. Bring conversations from all these channels inside one team inbox.
Don’t make self-service another silo. Integrate your self-service and messaging experience - bring all the FAQs inside the messenger to reduce the number of support tickets you receive and give your customers the liberty to talk to you and browse fo solutions at the same time
“We’re using Freshdesk Messaging to solve our customers’ needs with precision, and in real time. It has ensured our customers receive prompt personalized experiences, and has also brought in operational efficiencies that make assisted buying extremely scalable.”
“After switching to Freshdesk Messaging, our chat-to-conversion rate and reply rate on campaigns have increased by 50%.”
“With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and this has helped us retain & delight our customers with quick & dependable support at all times.”
“We're a small team and don’t have a team of inside sales reps/client success team/customer support department. We needed a way to efficiently and effectively help our customers, prospects and visitors with the most common questions they have, without having to consistently monitor a live chat. We have found the structure, flexibility and appearance of the FAQ functionality within Freshdesk Messaging to solve our challenge in a concise manner.”
“As DebtBusters strives to help as many South Africans as possible, a tool such as Freshdesk Messaging enables us to assist more potential clients from a lead generation point of view, as well as ensuring our existing clients receive prompt assistance when using the chat function on our client portal.”
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