Well, hello there!

The Freshdesk Messaging blog is a great forum for engaging conversations on how to enable better communication between companies and consumers. If you have interesting insights and amazing, never-before-heard stories on live chat, chatbots, and other forms of modern messaging, send us your stories!

Our blog helps out readers do three things —

  • Provide a better customer experience via chat

  • Communicate better with website visitors and customers

  • Educate support agents, sales reps and growth marketer on trends in messaging. 

If you think you can help us, we'd love to work with you.

Freshdesk Messaging write for us Freshdesk Messaging write for us

Excited still?

We'd like you to consider a few things when you're writing a guest post for us:

Practical examples are important

Theory is fine but it’ll be great if you can show our readers how to implement an idea in real life.

Clarity before wit. Always

If your content is witty but is killing its clarity, then leave the wit out. However, if you can manage both like a pro, then nothing like it.

Share your opinions

A lot of people are talking about customer service but what’s your take on it? Tell us what you think about a particular subject without going over the top.

Know your audience

Like we mentioned earlier, we publish content for support professionals who engage in customers conversations every day. Make sure your content speaks directly to our audience.

Keep the tone casual

It’s good to be serious and love the things you do. But it’s most effective when you talk about it in a casual yet knowledgeable style. Umm… like talking to a friend.

Avoid promotional pitches

We’ll be all kinds of thankful if you keep the sales pitch out of the story.