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For your employees
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The Freshdesk Messaging blog is a great forum for engaging conversations on how to enable better communication between companies and consumers. If you have interesting insights and amazing, never-before-heard stories on live chat, chatbots, and other forms of modern messaging, send us your stories!
Our blog helps out readers do three things —
Provide a better customer experience via chat
Communicate better with website visitors and customers
Educate support agents, sales reps and growth marketer on trends in messaging.
If you think you can help us, we'd love to work with you.
We'd like you to consider a few things when you're writing a guest post for us:
Theory is fine but it’ll be great if you can show our readers how to implement an idea in real life.
If your content is witty but is killing its clarity, then leave the wit out. However, if you can manage both like a pro, then nothing like it.
A lot of people are talking about customer service but what’s your take on it? Tell us what you think about a particular subject without going over the top.
Like we mentioned earlier, we publish content for support professionals who engage in customers conversations every day. Make sure your content speaks directly to our audience.
It’s good to be serious and love the things you do. But it’s most effective when you talk about it in a casual yet knowledgeable style. Umm… like talking to a friend.
We’ll be all kinds of thankful if you keep the sales pitch out of the story.
If you have read all the stuff we said so far, it's time to put pen to paper and get those ideas flowing. And as the last note — submit your content as a link to your Google Doc. It's easier to collaborate that way. It makes life a lot easier for both of us.
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